cTrader has stopped working

Fathy1
04 Mar 2016, 11:06

stop ctrader

stopped working sing in  c trader  

Spotware
04 Mar 2016, 12:24

Dear Trader,

There is an issue with .NET Framework installed on your Computer. We kindly ask you to try to repair .NET framework using the Microsoft .NET Framework Repair Tool.

Then you should perform a clean installation of cTrader.

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.

Windows 10 users should skip the steps 5 and 11.

1. Close any running instance of cTrader or cAlgo.

2. Restart the computer.

3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

4. Uninstall cTrader (also cAlgo if installed),

5. Uninstall .NET framework (restart may be required)

6. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

7. Delete the 2.0 folder, and close Windows Explorer.

8. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

9. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.

10. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart his computer.

11. Install the latest .NET from microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48130

12. Restart the computer.

13. Download and install cTrader (and cAlgo).

juancho
04 Mar 2016, 23:09

Hi, I did those step, and after 5 hours it gave the same error.

Please help.

Spotware
08 Mar 2016, 16:31

Dear Trader,

Could you please post a full screenshot showing your issue?

Please make sure that the exception message / error code is shown in the screenshot.