Quick trade settings not working

Created at 03 Mar 2016, 09:52
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jamwaver

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Joined 17.01.2016

Quick trade settings not working
03 Mar 2016, 09:52

Hello, I have been using ctrader for over a year with no problem. However recently I had to reboot my computer and since that time I cannot place a trade from the top of the chart. Also most of the time I cannot place a trade from the lefthand symbols/watchlist column. (Sometimes this function mysteriously works only to stop working later). Now to place trade I have to go to new order and then place stoploss and takeprofit which is time consuming as I am a scalper. I have checked quick trade settings and they are correct. I have also tried ctrader from another broker and I have the same issue. I have tried erasing ctrader and doing a clean wipe and re-installing, but I still have the problem.

Any suggestions? I am on windows 8.1

Thanks

Mark

 

 

@jamwaver
Replies

jamwaver
03 Mar 2016, 09:59

Sorry, I should add it keeps saying 'the market is closed for this symbol" when it obviously isn't.

@jamwaver

Spotware
04 Mar 2016, 11:54

Dear Trader,

We kindly ask you to perform a clean installation of cTrader.

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.

Windows 10 users should skip the steps 5 and 11.

  1. Close any running instance of cTrader or cAlgo.

  2. Restart the computer.

  3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

  4. Uninstall cTrader (also cAlgo if installed),

  5. Uninstall .NET framework (restart may be required)

  6. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

  7. Delete the 2.0 folder, and close Windows Explorer.

  8. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

  9. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.

  10. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart his computer.

  11. Install the latest .NET from microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48130

  12. Restart the computer.

  13. Download and install cTrader (and cAlgo).

@Spotware
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