Set Advanced Protection is broken

Created at 30 Dec 2015, 12:08
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secretgspot

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Joined 30.12.2015

Set Advanced Protection is broken
30 Dec 2015, 12:08

Used to work couple of weeks ago, this week I cannot get the window open

Clicking on it looks like it's opening a window but it's no where to be found and appears as white as shown in screenshot bellow.

 

 

@secretgspot
Replies

secretgspot
30 Dec 2015, 12:09

PC  i7 Win10

@secretgspot

Spotware
31 Dec 2015, 07:09

Dear Trader,

It seems to be a corrupted file.

Could you please perform the following steps to perform a clean installation of cTrader?

  1. Close any running instance of cTrader or cAlgo.
  2. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.
  3. Uninstall the installed cTrader and/or cAlgo instances, then close Programs and Features.
  4. Restart the computer.
  5. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.
  6. Delete the 2.0 folder, and close Windows Explorer.
  7. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.
  8. Delete all folders which contain cTrader or cAlgo in the name, then close Windows Explorer.
  9. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders.
  10. Restart the computer.
  11. Download and install cTrader and/or cAlgo.
@Spotware

secretgspot
31 Dec 2015, 07:51

yup, that worked.. 

 

thanks

@secretgspot
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