Menu disappears before you have a chance to click it. Very annoying. (Video of the problem included)

Created at 04 Nov 2015, 09:20
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
CT

ctid205024

Follow

Joined 04.11.2015

Menu disappears before you have a chance to click it. Very annoying. (Video of the problem included)
04 Nov 2015, 09:20

The menu disappears when you try to click it. This happens often, it happens for all these buttons (templates, chart type, period etc) and its irritating after a while. 

Here's a short 28s video of me trying to select a template. I'm sure you can understand why this is annoying after a while. 

http://cl.ly/3n1L2o0S3y19

@ctid205024
Replies

Spotware
04 Nov 2015, 23:08

Dear Trader,

In the video you send as we see that you move your mouse outside of the templates menu.

When you move your mouse outside of the menu it disappears and this is a normal behavior.

We tried to reproduce your issue without success.

Could you please send us a video trying to switch the default templates (Light and Dark)?

@Spotware

ctid205024
04 Nov 2015, 23:16

This post was removed by moderator.

@ctid205024
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.