Unable to close position with error "Order Canelled"

Created at 30 Oct 2015, 15:30
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mgalona74

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Joined 12.09.2015

Unable to close position with error "Order Canelled"
30 Oct 2015, 15:30

2015.10.30 11:13:09.627 | → Failed to close position PID3985097 with error "ORDER_CANCELLED"
2015.10.30 11:13:50.455 | Request to close position PID3985097 is sent to server
2015.10.30 11:13:50.814 | → Request to close position PID3985097 is ACCEPTED, order OID6489363 created (30/10/2015 11:13:50.622 UTC+0)

Why did I get this error? It took a couple of retry before I'm able to close a position? Is this broker manipulation or a bug in your platform?

My Internet is fine while this is happening so it's not my internet connnection.

Marlon

@mgalona74
Replies

Spotware
02 Nov 2015, 01:03

Dear Trader,

Please contact your Broker regarding any execution questions.

 

@Spotware

mgalona74
02 Nov 2015, 03:50

RE:

*Spotware said:

Dear Trader,

Please contact your Broker regarding any execution questions.

 

The order is not cancelled and should not have had this error message. It looks like a bug in the platform this is also a live account very dangerous. Please look into it.

@mgalona74
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