Delete cTrader ID
Delete cTrader ID
01 Oct 2015, 06:26
How can I delete my cTrader ID or change the email address linked to it? If this is not possible through the website UI would an admin please be able to manually delete my account?
Replies
Jua0YpkSS9XhkRav1ttF
20 Nov 2015, 07:24
Has there been any progress towards implementing this feature? If not can you please delete my account manually.
@Jua0YpkSS9XhkRav1ttF
mindbreaker
04 Dec 2015, 09:59
RE:
ironmine said:
I want to unlink my trading accounts from the horribly implemented cTrader ID.
You're right! CTID is a failure. A incompetence in this dimension is simply unbelievable. You may need to notify some regulators brokers.
@mindbreaker
mindbreaker
04 Dec 2015, 10:12
RE: RE:
mindbreaker said:
ironmine said:
I want to unlink my trading accounts from the horribly implemented cTrader ID.
You're right! CTID is a failure. A incompetence in this dimension is simply unbelievable. You may need to notify some regulators brokers.
CTID is a failure.
You can not block users (any rogue can copy your items).
It is not possible deletion of accounts added to cTID (client staying on the force).
Signing up for cTID have access to all accounts (someone can clear all your accounts)
cMirror.com webpage allways does not work correctly(Could not retrieve data from server).
@mindbreaker
PanagiotisCharalampous
02 Dec 2019, 09:15
( Updated at: 21 Dec 2023, 09:21 )
RE:
conship said:
How can anyone change their email address when their old email no longer exists??? Doesn't it make more sense to send an email confirmation to the new address?
Hi conship,
If we were to send a confirmation to any email address then anybody would be able to hack your account as any email address would be able to claim access to your cTrader ID. If you do not have access you your old email address, then create a new cTrader ID with the new email address and ask your broker(s) to link your trading accounts to the new cTrader ID.
Best Regards,
Panagiotis
@PanagiotisCharalampous
ctraderftmo+115
06 Dec 2019, 01:52
Two Factor ID?
I understand your security point mentioned but there are many options available which make more logical sense. eg - Two Factor ID, email old and new email addresses, secure two factor online login and email change editing.
The main problem I have is I gave up on your suggested method of " then create a new cTrader ID with the new email address and ask your broker(s) to link your trading accounts to the new cTrader ID" . I had to abandon my pepperstone account attempting this method, they simply could not get my account operational again.
Too many live links to a desktop platform man!
- CTrader Link to broker (separate from data and order feed)
- Link to cloud
- Link to CTrader ID
@ctraderftmo+115
PanagiotisCharalampous
06 Dec 2019, 09:03
Hi ctraderftmo+115,
We are considering two factor authentication for future versions of cTrader ID but at the moment this is the only secure option. Regarding
they simply could not get my account operational again
If the broker has issues with this they should contact us directly to check it.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Spotware
12 Oct 2015, 05:40
Dear Trader,
Currently we don’t provide users the ability to delete their cTID’s or change the email address used to create their cTID. We will consider providing it in the future. Stay tuned.
@Spotware