Cannot access my workspace

Created at 20 Aug 2015, 09:20
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vietdang

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Joined 25.05.2015

Cannot access my workspace
20 Aug 2015, 09:20

Hi,

Since yesterday 15:00 GMT+1 time, I have not been able to access my workspaces. I am logged  with the correct ctrader ID details. I have done Ctrl+Shift+Alt+T to send report.

Could you please advise?

Regards

@vietdang
Replies

Spotware
20 Aug 2015, 14:56

Dear Trader,

We will investigate.

@Spotware

vietdang
20 Aug 2015, 23:20

Hi,

I have supplied the requested information. Please let me know if there is a solution so I can begin to rebuild my workspaces again.

Regards,

Viet

@vietdang

vietdang
27 Aug 2015, 14:45

This is getting frustrating to say the very least. What is the point of storing workspaces on the cloud when it is lost and cannot be retrieved? Please consider giving users the options to physically save workspaces on local drive. I had to spend a few hours rebuilding all of my workspaces.

@vietdang
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