charts disasbled

Spotware
17 Jul 2015, 10:45

Dear Trader,

Could you please provide us your Broker’s name?

3xfx
17 Jul 2015, 15:44

tradersway they r fine in my live account but in my demo they disabled.

Spotware
17 Jul 2015, 17:16

Dear Trader,

Could you please also send us a screenshot showing that the charts are disabled?

We also recommend you to clear your cache. To do this follow the instructions below:

• Close cAlgo/cTrader application.
• Open the folder: \AppData\Roaming:
  • Press win key + r
  • Type %appdata%
• Locate the application cache folder:
  • Open the cTrader folder of your Broker.
  • Open the folder "Cache".
  • Delete ALL the files in the Cache folder.
• Restart the application.

3xfx
17 Jul 2015, 19:47 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Spotware said:

Dear Trader,

Could you please also send us a screenshot showing that the charts are disabled?

We also recommend you to clear your cache. To do this follow the instructions below:

• Close cAlgo/cTrader application.
• Open the folder: \AppData\Roaming:
  • Press win key + r
  • Type %appdata%
• Locate the application cache folder:
  • Open the cTrader folder of your Broker.
  • Open the folder "Cache".
  • Delete ALL the files in the Cache folder.
• Restart the application.

 

 

nzdusd is fine but I also dont have any of the other nzd pairs

3xfx
17 Jul 2015, 19:50

also I mentioned tradersway that live account is fine. its spotware ctrader platform I dl from site that is having the issues.

Spotware
20 Jul 2015, 03:31

Dear Trader,

Please contact your Broker regarding this issue.