Major flaw in Take Profit in Index CFDs and QuickTrade execution settings

Created at 06 May 2015, 08:30
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trend_meanreversion

Joined 31.07.2014

Major flaw in Take Profit in Index CFDs and QuickTrade execution settings
06 May 2015, 08:30


Hi cTrader support team,

I have been facing 2 issues with your platform for Index CFDs 

1) My TakeProfit levels are not getting triggered despite of market moving more than TP levels . Sometimes TP level gets hit and trade is closed automatically at 'exact' TP level but most of the times even though market will move way more in my favor beyond my TakeProfit , trade is not closed by the system and i have to close it manually. 

( I have already raised this issue to my broker with snapshots etc and they sent it you guys already , so please provide an update on the same as it has been more than a week now . This issue is only with Index CFDs and not forex products ) 

2) New issue (again with Index CFDs only not FX ) which i encountered is that when i set MarketRange as '0' in Quick Trade settings and hit market for an index cfd, most of the times during volatile market the order just keeps processing and after couple of seconds (even mins ) the order might get triggered when price comes back to my initial market order level. It seems the order is sitting as limit ( i can't see it on platform though ) in the backend and when price comes back to my initial levels it is getting filled. But the issue is if price is not equal to my MarketRange at the execution time, then order should get cancelled instantaneously without giving me any fill . It should not sit in the backend  where i can't see it and thus don't even know if it exists . And suddenly after few mins if price comes back , i will see my order becoming live . This has serious implications to traders as it leaves me vulnerable to unwarranted orders ( which i can't even see or cancel )

Please have a look and resolve these asap .

 

 

 

 

 


@trend_meanreversion
Replies

trend_meanreversion
10 Jun 2015, 13:23

Any updates Spotware team ? Please , provide a resolution to this serious issue as i can't trade Index CFDs on your platform otherwise . 


@trend_meanreversion

Spotware
11 Jun 2015, 14:41

Dear Trader,

Could you please provide us the following information:

  1. Broker Name
  2. Account Number
  3. Position Id

 


@Spotware

trend_meanreversion
12 Jun 2015, 07:21

Please provide email ID where i should send you snapshot of issue which i sent to my broker also on 22nd April . 


@trend_meanreversion

Spotware
12 Jun 2015, 12:08

Dear Trader,

Please send the information to troubleshooting@spotware.com


@Spotware

trend_meanreversion
13 Jun 2015, 06:57

RE:

Spotware said:

Dear Trader,

Please send the information to troubleshooting@spotware.com

Hi Spotware team,  i have sent snapshots to you but troubleshooting@spotware.com is not a valid email ID( as i am getting mail delivery message everytime ) so i have sent copy of email to support@spotware.com as well. Please have an urgent look at the issue and resolve it asap . 


@trend_meanreversion

Spotware
15 Jun 2015, 14:52

Dear Trader,

We checked this case and we concluded that it was an execution error.

Please contact your Broker regarding any execution questions. 


@Spotware

Spotware
16 Jun 2015, 09:27

RE: RE:

trend_meanreversion said:

Spotware said:

Dear Trader,

Please send the information to troubleshooting@spotware.com

Hi Spotware team,  i have sent snapshots to you but troubleshooting@spotware.com is not a valid email ID( as i am getting mail delivery message everytime ) so i have sent copy of email to support@spotware.com as well. Please have an urgent look at the issue and resolve it asap . 

Dear Trader,

Could you please specify more details about the mail delivery message error?


@Spotware

trend_meanreversion
16 Jun 2015, 12:10

RE: RE: RE:

Spotware said:

trend_meanreversion said:

Spotware said:

Dear Trader,

Please send the information to troubleshooting@spotware.com

Hi Spotware team,  i have sent snapshots to you but troubleshooting@spotware.com is not a valid email ID( as i am getting mail delivery message everytime ) so i have sent copy of email to support@spotware.com as well. Please have an urgent look at the issue and resolve it asap . 

Dear Trader,

Could you please specify more details about the mail delivery message error?

this is the error

 

We're writing to let you know that the group you tried to contact (troubleshooting) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

 * You might have spelled or formatted the group name incorrectly.
 * The owner of the group may have removed this group.
 * You may need to join the group before receiving permission to post.
 * This group may not be open to posting.

If you have questions related to this or any other Google Group, visit the Help Center at http://support.google.com/a/spotware.com/bin/topic.py?topic=25838.

Thanks,

spotware.com admins


 


@trend_meanreversion

Spotware
17 Jun 2015, 12:57

Dear Trader,

Thank you for providing us a detailed report. The mail delivery problem was fixed.


@Spotware