Charts not scrolling, problems with templates

Tokiz
11 May 2015, 22:10

/forum/ctrader-support/5142

peeppalts
03 Jun 2015, 11:57

Hey guys!

Any news? The problem is up, how we can fix it?

I reinstalled software, took from brokers site and Spotware, does not matter, issue is same.

Charts does not scroll, even does not paint.

OS: Win 7 SP1 64-bit, latest updates are installed. RAM 8GB, 248 GB free on HDD, .NET 4.5.2, .NET 4.5.1, .NET 4.5.0, .NET 4.0, .NET 3.5, .NET 3.0, .NET 2.0 are installed.

With many thanks,

Peep Palts

Spotware
10 Jun 2015, 14:21

Dear Trader,

Could you please press Ctrl+Alt+Shift+T in cTrader?

 It will submit troubleshooting information to our support team.

peeppalts
15 Jun 2015, 12:25

RE:

Hi!

Thanks for the response! 

So I did it, I hope we can solve it soon.

With regards,

Peep Palts

Spotware said:

Dear Trader,

Could you please press Ctrl+Alt+Shift+T in cTrader?

 It will submit troubleshooting information to our support team.

peeppalts
05 Aug 2015, 22:36

Any news?

Spotware
19 Aug 2015, 19:51

Dear Trader,

If you still have the same issue please press again Ctrl+Alt+Shift+T while cTrader is open and the charts are frozen.

We apologize for any inconvenience.

trading.sjw
10 Apr 2021, 18:14

I have this same issue. I have found a solution when I expand and minimise the menu in the top left it refreshes the page to where it should be however I shouldn't have to keep doing this for it to be live. Can this be fixed?

PanagiotisCharalampous
12 Apr 2021, 08:40

Hi trading.sjw,

Please explain in more detail what the issue is. This is a six years old thread so probably it is not the same issue.

Best Regards,

Panagiotis 

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alexharr1son
11 Aug 2021, 09:27 ( Updated at: 11 Aug 2021, 09:32 )

RE: trading.sjw comment

I am also having the same issue as trading.sjw. When I click and drag my mouse to move the chart only my drawings (lines, fibonnaci, boxes etc) move and chart (candles) remain in the same spot unless I click on a different chart and then come back to the chart I'm trying to view. This also happens if I use the zoom functions. It's like there is a huge delay when adjusting a chart. The timeline scrolls but the chart itself doesn't update.

Also the telegram link you attached doesn't seem to get me anywhere.

PanagiotisCharalampous said:

Hi trading.sjw,

Please explain in more detail what the issue is. This is a six years old thread so probably it is not the same issue.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
11 Aug 2021, 11:29

Hi alexharr1son,

Can you please check if your issue is related to this thread?

Best Regards,

Panagiotis 

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Amine_Bachouti
08 Nov 2021, 13:58 ( Updated at: 10 Nov 2021, 11:17 )

RE: Same issue with more details

--

PanagiotisCharalampous
08 Nov 2021, 15:21

Hi Amine_Bachouti,

There is nothing we can do to fix it, since the problem is not caused by cTrader but by your graphics card drivers. Please make sure that you have read the thread quoted above and that you have updated your graphics card drivers.

Best Regards,

Panagiotis 

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