Connectivity

Created at 02 Oct 2012, 09:15
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algoforce's avatar

algoforce

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Joined 27.09.2012

Connectivity
02 Oct 2012, 09:15

How can we determine we have connection to the server? 

 

I have a flashing Dot next to my account number ( both Live and Demo) and I do not receive quotes. 

 

I downloaded another Brokers Ctrader to double check and I experience the same problem as of Sept 28, 2012

 

My broker denies the server from being down and recommends me to use the Webtrader which works fine. 

 

What can we do to determine connectivtiy and if its on our end or the brokers?

 

Also since I've tried to use two different brokers and I experience the same issue, - do these brokers share the same server? 

 

Thanks for any help.  Quite Frustrating. 

AlgoForce

@algoforce
Replies

SpotTrader
02 Oct 2012, 11:21

I would presume that you have restricted network? I had same thing in my day office.

@SpotTrader

algoforce
03 Oct 2012, 11:02

Were there any solutions to fixing the connection at your day office?  Are you using a proxy?   

 

Is it possible that my ISP is blocking the IP from these servers. I have no issues with other trading platforms. 

@algoforce

admin
03 Oct 2012, 11:14

Hello,

 

Please try the following:

 

In Connection Settings
Server: http-proxy.ctrader.com
Port: 443
Protocol: HTTP
Use proxy to connect: Enabled (checked)

 

@admin

algoforce
17 Oct 2012, 19:49

RE:
admin said:

Hello,

 

Please try the following:

 

In Connection Settings
Server: http-proxy.ctrader.com
Port: 443
Protocol: HTTP
Use proxy to connect: Enabled (checked)

 

Thank you so much.  Login is a success!
@algoforce

trader4mat
22 Oct 2012, 03:32

RE:
admin said:

Hello,

 

Please try the following:

 

In Connection Settings
Server: http-proxy.ctrader.com
Port: 443
Protocol: HTTP
Use proxy to connect: Enabled (checked)

 

This solves the connection isseus for ctrader, but not for calgo.
Could you please share the connection settings for calgo?
 
 
@trader4mat

admin
22 Oct 2012, 11:18

Hello,

 

The settings are the same for both cTrader and cAlgo.
Please try again and make sure that you did not mistype anything.

 

Regards

 

@admin

hichem
02 Jul 2013, 12:02

Hello,

 

Here at my work office we have a proxy that controls all the outgoing/ingoing connections.

 

I have tried the connection settings mentioned above but with no success, also the ctrader Web dosn't work.

 

Any workarounds?

@hichem

fzlogic
02 Jul 2013, 15:31

You can try something like ultrasurf.

@fzlogic
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