Deal map not showing previous trades

I am having this issue on cTrader desktop, Mac and iPad but not on the web version. On all three of my usual ones I use there is no historical trades prior to April 1, but on the web version they are all there.

I searched the forums and came across this thread, which I followed the steps of to no avail. It's driving me mad.  https://community.ctrader.com/forum/ctrader-support/40644/

Here is what I see on the desktop, Mac and iPad verus the web cTrader.