cTrader hanging after the recent upgrade

Created at 15 Nov 2024, 15:44

Joined 14.02.2023

cTrader hanging after the recent upgrade
15 Nov 2024, 15:44

Hi,

After I upgraded to the new version recently, cTrader has been hanging consistently. Completely unresponsive. I have to force close it via Taskbar. It shows “Loading Workspace” on the top right.

Anyone else face this issue?

Thanks.

@longandshort

Replies

PanagiotisCharalampous
16 Nov 2024, 11:42

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

@PanagiotisCharalampous

longandshort
17 Nov 2024, 10:22 ( Updated at: 17 Nov 2024, 16:38 )

RE: cTrader hanging after the recent upgrade

PanagiotisCharalampous said:

Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis

Hi Panagiotis,

The issue has been resolved, for now.

What happened I think is this. I had a layout of 2 charts in my workspace and I had added the “Syncobjects” indicator that copies the drawn objects of one chart to the other. When I enabled this, what I hadn't realized was that one of the charts had (I believe) way too many elements which got copied to the second chart. It was all fine up till that point. The next time I opened the s/w, the workspace was taking forever to load. It just so happened that I coincidentally had also updated cTrader then.

Fortunately, on one such instance, the s/w became responsive (though slow) just enough that I was able to delete all elements from the chart and delete that indicator for good. (just this process alone took almost 30 minutes!)

It seems to be loading fine now.

Will, however, upload any debug info if it happens again.

Thanks for the help.

~Cheers!

@longandshort

... Deleted by UFO ...

PanagiotisCharalampous
19 Nov 2024, 11:25

RE: RE: cTrader hanging after the recent upgrade

remote.daniel said:

This has been constantly happening to me since the update!!!!!!

I cant cope anymore, I have restarted it via taks manager at least 10 times today, and every other day since the last update.
Seems like this is when I finally shift to tradingview! This is horrendous!

PanagiotisCharalampous said:
Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis

Hi there,

Did you send troubleshooting report so that we can check?

Best Regards,

Panagiotis

@PanagiotisCharalampous

cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.