Possible bug windows desktop 5.0.40

Created at 06 Nov 2024, 02:42
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
FE

Fedelt

Follow

Joined 27.07.2024

Possible bug windows desktop 5.0.40
06 Nov 2024, 02:42

Hi there

After 5 minutes or so after starting a new session the workspace menu becomes inaccesible and  so do many of the settings windows ( eg. quick trade mode). At the point i can't no longer add or modify indicators and cbots stop running. It's an issue that came up only after the 5.0.40 update.

I already tried to reinstall but that didn't solve the issue

 

@Fedelt
Replies

PanagiotisCharalampous
07 Nov 2024, 07:21

Hi there,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

@PanagiotisCharalampous

Fedelt
08 Nov 2024, 00:25 ( Updated at: 08 Nov 2024, 06:14 )

RE: Possible bug windows desktop 5.0.40

PanagiotisCharalampous said: 

Hi there,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Hi, I can confirm this issue has not longer occured in the last sessions. Thank you very much for your help!

@Fedelt
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.