alerts not functioning
alerts not functioning
06 Nov 2024, 00:31
why can't i place alerts? pop-up says: “failed to connect to the server. please check you internet connection. if the problem persists, contact support.”
as indicated on my ping, my internet connection is stable.
is this a bug? how to resolve this?
Replies
peter.knoll.mobil
06 Nov 2024, 09:37
( Updated at: 06 Nov 2024, 14:31 )
Same here since yesterday. Restarting the Ctrader helps for some minutes. Than the same problem again.
@peter.knoll.mobil
trade4leving
06 Nov 2024, 10:44
( Updated at: 06 Nov 2024, 14:31 )
I had the same problem also after a few minutes I launch the software "pop-up says: “failed to connect to the server"
@trade4leving
gene.ehrnil78
07 Nov 2024, 00:59
alerts seem to be functioning well now. thanks ctrader for fixing this.
@gene.ehrnil78
PanagiotisCharalampous
07 Nov 2024, 07:19
Hi all,
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
Best regards,
Panagiotis
@PanagiotisCharalampous
korshunlife
06 Nov 2024, 08:13 ( Updated at: 06 Nov 2024, 08:16 )
I have the same problem
@korshunlife