Unable to set price alerts

Created at 05 Nov 2024, 05:23
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
CT

ctid4921325

Follow

Joined 18.11.2023

Unable to set price alerts
05 Nov 2024, 05:23

Hi there

I'm running 2 copies of ctrader on a windows machine, and 1 on a mac.

This last week or so I have been unable to place alerts. When I try, nothing happens.  On the Mac, it looses connection to ctrader and then reconnnects. 

If i move an old existing price alert by dragging, it just bounces back to its original price.

 

Does anyone know whats happening, or how I can get my alert functionality back?

 

Thanks

Glenn

@ctid4921325
Replies

shishio6249
05 Nov 2024, 13:32 ( Updated at: 05 Nov 2024, 13:37 )

me too

I started facing the exact problem today with price alerts after updating to the latest version. It was working fine before the update. 

@shishio6249

RazorTrading
05 Nov 2024, 15:39

It happened to me too, I had to restart cTrader and then it worked. This new version seems quite unstable and I constantly need to restart it.

@RazorTrading

ctid4921325
05 Nov 2024, 15:59

RE: Unable to set price alerts

RazorTrading said: 

It happened to me too, I had to restart cTrader and then it worked. This new version seems quite unstable and I constantly need to restart it.

yeah, sometimes restarting solves it, and sometimes not. Thanks for the responses, glad to know im not going mad

@ctid4921325

ctid4921325
05 Nov 2024, 16:04

RE: me too

shishio6249 said: 

I started facing the exact problem today with price alerts after updating to the latest version. It was working fine before the update. 

Thanks for letting me know. do you know if there's a correct way to report this bug?

@ctid4921325

ctid4921325
05 Nov 2024, 16:04

RE: me too

shishio6249 said: 

I started facing the exact problem today with price alerts after updating to the latest version. It was working fine before the update. 

Thanks for letting me know. do you know if there's a correct way to report this bug?

@ctid4921325

RazorTrading
05 Nov 2024, 18:55

RE: RE: me too

ctid4921325 said: 

shishio6249 said: 

I started facing the exact problem today with price alerts after updating to the latest version. It was working fine before the update. 

Thanks for letting me know. do you know if there's a correct way to report this bug?

It looks like v5.0.40 is full of bugs, hopefully they will patch it up quickly since the forum is being flooded with issues.

@RazorTrading

gene.ehrnil78
06 Nov 2024, 00:34 ( Updated at: 06 Nov 2024, 06:07 )

i'm having the same problem too. i hope they'd fix this bug soon.

@gene.ehrnil78

PanagiotisCharalampous
07 Nov 2024, 07:22

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.