Workspace disabled after few minutes

Asgard
05 Nov 2024, 09:34 ( Updated at: 05 Nov 2024, 11:20 )

Workspace disabled after few minutes

Hello Pnogowski,

I have exactly the same problem.
I can work normally for 15 minutes and the workspace is saved. However, the software loses the connection to the CTrader ID service and cannot be re-established afterwards. The workspace button can no longer be clicked and watchlists can no longer be created. All work can no longer be saved.

I hope someone has a solution!?

Version 5.0.40
System: Windows 10 pro

Best regards

bastaras
05 Nov 2024, 12:55 ( Updated at: 05 Nov 2024, 13:37 )

RE: Workspace disabled after few minutes

d.asteriti
05 Nov 2024, 17:10

RE: RE: Workspace disabled after few minutes

bastaras said: 

Asgard said: 

Hello Pnogowski,

I have exactly the same problem.
I can work normally for 15 minutes and the workspace is saved. However, the software loses the connection to the CTrader ID service and cannot be re-established afterwards. The workspace button can no longer be clicked and watchlists can no longer be created. All work can no longer be saved.

I hope someone has a solution!?

Version 5.0.40
System: Windows 10 pro

Best regards

 

Same problem.. please fix it asap thanks

PanagiotisCharalampous
07 Nov 2024, 07:24

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis