buttons to grey out

Created at 04 Nov 2024, 17:12
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eynt

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Joined 08.05.2020

buttons to grey out
04 Nov 2024, 17:12

Hello

Recently every few minutes something happens to the desktop app which causes many buttons to grey out such as the workspace selector, and play buttons for bactesting and live run. I suspect bad connection issue but it happens only on cTrader, and disconnection checkup used by NetUptimeMonitor did not show disconnections.

Thanks

 

@eynt
Replies

MaRCHeW
04 Nov 2024, 17:36

Yeap, I've got the same.

@MaRCHeW

pipsterama
04 Nov 2024, 21:33 ( Updated at: 05 Nov 2024, 08:02 )

same for me

@pipsterama

pede
05 Nov 2024, 13:09 ( Updated at: 05 Nov 2024, 13:37 )

this is happening to me as well

@pede

andrew.cohen
05 Nov 2024, 17:30 ( Updated at: 06 Nov 2024, 06:07 )

Me Too

I have to disable and re-enable my network adapter every few minutes to prompt cTrader to reconnect.

What can I do to resolve this?

@andrew.cohen

PanagiotisCharalampous
07 Nov 2024, 07:23

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

@PanagiotisCharalampous
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