cloud-connection lost
cloud-connection lost
04 Nov 2024, 11:18
hello,
cloud-connection lost. The cTrader account connection status is normal, and there are 3 cloud- cBot running, but there are no number showing the running cloud-cbot,s and the workspace button are grayed out, making it impossible to load and save workspaces. This issue has been going on for three days (with the situation being normal only for a few minutes right after launching cTrader, and then the connection to the cloud is lost after a few minutes).
Replies
samyelzallat
04 Nov 2024, 11:56
Hello , I've been experiencing this too for around 3 days now
it happens when Algo tries to sync, it can only do the first sync when you open the software, then is never able to reconnect and gets stuck
The only solution is restarting over and over
@samyelzallat
910247359
04 Nov 2024, 12:35
RE: cloud-connection lost
samyelzallat said:
Hello , I've been experiencing this too for around 3 days now
it happens when Algo tries to sync, it can only do the first sync when you open the software, then is never able to reconnect and gets stuck
The only solution is restarting over and over
me the same
@910247359
910247359
04 Nov 2024, 12:36
RE: cloud-connection lost
mehracc654 said:
hi
This case has been reported by many people, but so far no announcement or answer has come out, why is the support indifferent to this issue?
Maybe the engineer is working on it
@910247359
alexei.kuntysh
07 Nov 2024, 05:07
( Updated at: 07 Nov 2024, 06:56 )
RE: cloud-connection lost
samyelzallat said:
Hello , I've been experiencing this too for around 3 days now
it happens when Algo tries to sync, it can only do the first sync when you open the software, then is never able to reconnect and gets stuck
The only solution is restarting over and over
The same on my side.
@alexei.kuntysh
PanagiotisCharalampous
07 Nov 2024, 07:06
Hi all,
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
Best regards,
Panagiotis
@PanagiotisCharalampous
alexei.kuntysh
08 Nov 2024, 04:53
( Updated at: 08 Nov 2024, 06:14 )
RE: cloud-connection lost
PanagiotisCharalampous said:
Hi all,
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
Best regards,
Panagiotis
Hi Panagiotis,
Yes, thank you! Everything works now.
@alexei.kuntysh
mehracc654
04 Nov 2024, 11:49
hi
This case has been reported by many people, but so far no announcement or answer has come out, why is the support indifferent to this issue?
@mehracc654