Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
04 Nov 2024, 07:06
Hello, this weekend I began experiencing significant issues with your platform, despite not making any changes on my end. Initially, when I open cTrader, everything seems fine, but after a few minutes, sometimes 10-20 minutes, the workspace icon turns gray and becomes unclickable, the indicator bar goes blank, clicking on cBot does nothing, and closing and reopening cTrader resets everything. It appears the recent update may have disrupted something.
Replies
HarrySnapperOrgans
04 Nov 2024, 14:47
( Updated at: 05 Nov 2024, 08:02 )
I'm experiencing similar issues. Since the most recent updates:
- CTrader sometimes doesn't connect when starting up, necessitating a shutdown and restart.
- Indicators randomly don't load when starting CTrader, necessitating a shutdown and restart to fix.
- Indicators go blank when changing timeframes, and the economic calendar also goes blank when expanding it to see events for the next day/current week, again necessitating a shutdown and restart to fix.
- After a restart, CTrader doesn't remember any changes that I made to my workspace.
@HarrySnapperOrgans
couscousmckoy
04 Nov 2024, 16:58
RE: Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
bcronje said:
I too have these issues, exactly as the OP posted.
Same issues here. Do you guys test ANY of your releases or do you just wait for us to report issues. Its the same EVERY SINGLE release!
@couscousmckoy
19750706
05 Nov 2024, 09:40
RE: Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
bcronje said:
I too have these issues, exactly as the OP posted.
Same here. and came here to confirm if its my system or my broker. its lastest update messing workspaces after few minues. oh my! i have to relauch every 10 to 15 minutes . spotware pls fix
@19750706
19750706
05 Nov 2024, 09:40
RE: Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
bcronje said:
I too have these issues, exactly as the OP posted.
Same here. and came here to confirm if its my system or my broker. its lastest update messing workspaces after few minues. oh my! i have to relauch every 10 to 15 minutes . spotware pls fix
@19750706
tadas8891
05 Nov 2024, 09:43
RE: RE: Blank indicator, cant switch workspace, setting and charts do not save after closing ctrader, cbots cant be launched
9750706 said:
bcronje said:
I too have these issues, exactly as the OP posted.
Same here. and came here to confirm if its my system or my broker. its lastest update messing workspaces after few minues. oh my! i have to relauch every 10 to 15 minutes . spotware pls fix
Guys try downloading the older ctrader version from your broker. I just downloaded ctrader 4.9.2 from icmarkets and it works, no issues anymore
@tadas8891
couscousmckoy
05 Nov 2024, 11:16
Any update?
Ctrader guys have gone very quiet. Come on chaps - some communication would be good here? An apology… an explanation…a timeline of when you anticipate basic system functionality as outlined in OP's post might be restored? Not being able to save workspace or any markups to my charts really sucks. I'm still incredulous that these issues weren't picked up as a matter of course in your pre-release testing. Software Development 101 - don't screw up functionality that your userbase, your clients, use day in day out in the pursuit of adding something new. It really, REALLY frustrates people. But if you do mess up (and I mess up more than most, it does happen!) please be honest about it and keep people informed so they can plan their work in the meantime.
@couscousmckoy
tadas8891
05 Nov 2024, 11:20
( Updated at: 05 Nov 2024, 12:20 )
RE: Any update?
couscousmckoy said:
Ctrader guys have gone very quiet. Come on chaps - some communication would be good here? An apology… an explanation…a timeline of when you anticipate basic system functionality as outlined in OP's post might be restored? Not being able to save workspace or any markups to my charts really sucks. I'm still incredulous that these issues weren't picked up as a matter of course in your pre-release testing. Software Development 101 - don't screw up functionality that your userbase, your clients, use day in day out in the pursuit of adding something new. It really, REALLY frustrates people. But if you do mess up (and I mess up more than most, it does happen!) please be honest about it and keep people informed so they can plan their work in the meantime.
Follow updates on official ctrader telegram https://t.me/cTrader_Official it seems like they still trying to figure out what is the problem.
@tadas8891
geniworld
05 Nov 2024, 12:20
Same issue here
It started about 2 weeks ago occasionally, mostly after a restart it was fixed.
Now when changing symbol or timeframe all go blanc and restart do not help.
@geniworld
tadas8891
04 Nov 2024, 07:13
Also error when trying to place alert
@tadas8891