cTrader Desktop work at home but not at my workplace

Created at 08 Oct 2024, 19:46
Robsn's avatar

Robsn

Joined 27.06.2024

cTrader Desktop work at home but not at my workplace
08 Oct 2024, 19:46


Hi, I use a Laptop at home and everything works fine, but If I use my Laptop at my workplace with other internet connection it doesnt load the chats. I see only white space and hourglass instead of the charts.  Everything, including my account is displayed correctly except the charts. It doesnt matter if its Ethernet or W-Lan, as soon as I´m at my workspace the charts doesnt load anymore.

It seems there is an internet authorization problem or something else. How can I fix that?

 

Thank you very much! Cheers

Robert

 

PS: (cTrader Web works fine everywhere)


@Robsn
Replies

PanagiotisCharalampous
09 Oct 2024, 05:35

Hi there,

It sounds like an issue with your network. You should check the issue with somebody responsible for the local network.

Best regards,

Panagiotis


@PanagiotisCharalampous