cTrader crashes when I log in with a specific User Account

Created at 19 Sep 2024, 23:40

Joined 12.05.2015

cTrader crashes when I log in with a specific User Account
19 Sep 2024, 23:40

Hello Spotware,

My cTrader (Spotware 5.0.29) is crashing when I log in with this very account I'm using, I'm not sure what's causing it, I have logged in with another version (IC Markets) and it doesn't crash, I tried deleting all workspaces from there, however with Spotware it keeps crashing.

I would appreciate your support.

Regards,

@AlgoCorner

Replies

PanagiotisCharalampous
20 Sep 2024, 05:41

Hi Waxy,

Please send us some troubleshooting information the next time this happens, and paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

@PanagiotisCharalampous

AlgoCorner
26 Mar 2025, 18:55

Hello

Hello,

This issue is happening again,

I cannot send troubleshooting info because it crashes when I log in

I tried reinstalling and it doesn't work

Would appreciate a fix again

Regards,

@AlgoCorner

AlgoCorner
26 Mar 2025, 18:55

Hello

Hello,

This issue is happening again,

I cannot send troubleshooting info because it crashes when I log in

I tried reinstalling and it doesn't work

Would appreciate a fix again

Regards,

@AlgoCorner

AlgoCorner
26 Mar 2025, 19:25

Just for the record, I have fixed it by deleting all sessions from cTrader session and logging in again, this can only be done via web.

@AlgoCorner

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