cTrader latest version disconnecting problem

PanagiotisCharalampous
05 Sep 2024, 04:58

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

emaile2008
05 Sep 2024, 11:26 ( Updated at: 05 Sep 2024, 11:27 )

RE: cTrader latest version disconnecting problem

PanagiotisCharalampous said: 

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

Solved it by re install ctrader

josuecavalcante
06 Nov 2024, 00:47 ( Updated at: 06 Nov 2024, 06:07 )

RE: RE: cTrader latest version disconnecting problem

emaile2008 said: 

PanagiotisCharalampous said: 

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

Solved it by re install ctrader

I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,

It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.

alexei.kuntysh
07 Nov 2024, 05:06 ( Updated at: 07 Nov 2024, 06:56 )

RE: RE: RE: cTrader latest version disconnecting problem

josuecavalcante said: 

emaile2008 said: 

PanagiotisCharalampous said: 

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

Solved it by re install ctrader

I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,

It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.

 

The same on my side. On different PCs, different internet providers, different locations. Will follow to see if this is solved by Spotware.

PanagiotisCharalampous
07 Nov 2024, 07:06

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

alexei.kuntysh
08 Nov 2024, 04:53 ( Updated at: 08 Nov 2024, 06:14 )

RE: cTrader latest version disconnecting problem

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Hi Panagiotis,

Yes, thank you! Everything works now.