cTrader latest version disconnecting problem
cTrader latest version disconnecting problem
05 Sep 2024, 03:41
Hi
cTrader desktop keeps disconnecting/reconnecting every about 5 mins
Internet is fine i check broswer youtube anything else its working fine only ctrader disconnects
When it is disconnected it will not re connect unless i switch wifi off/on again
Replies
emaile2008
05 Sep 2024, 11:26
( Updated at: 05 Sep 2024, 11:27 )
RE: cTrader latest version disconnecting problem
PanagiotisCharalampous said:
Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Solved it by re install ctrader
@emaile2008
josuecavalcante
06 Nov 2024, 00:47
( Updated at: 06 Nov 2024, 06:07 )
RE: RE: cTrader latest version disconnecting problem
emaile2008 said:
PanagiotisCharalampous said:
Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Solved it by re install ctrader
I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,
It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.
@josuecavalcante
alexei.kuntysh
07 Nov 2024, 05:06
( Updated at: 07 Nov 2024, 06:56 )
RE: RE: RE: cTrader latest version disconnecting problem
josuecavalcante said:
emaile2008 said:
PanagiotisCharalampous said:
Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Solved it by re install ctrader
I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,
It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.
The same on my side. On different PCs, different internet providers, different locations. Will follow to see if this is solved by Spotware.
@alexei.kuntysh
PanagiotisCharalampous
07 Nov 2024, 07:06
Hi all,
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
Best regards,
Panagiotis
@PanagiotisCharalampous
alexei.kuntysh
08 Nov 2024, 04:53
( Updated at: 08 Nov 2024, 06:14 )
RE: cTrader latest version disconnecting problem
PanagiotisCharalampous said:
Hi all,
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
Best regards,
Panagiotis
Hi Panagiotis,
Yes, thank you! Everything works now.
@alexei.kuntysh
PanagiotisCharalampous
05 Sep 2024, 04:58
Hi there,
Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
@PanagiotisCharalampous