Cache data not available or corrupted

Created at 23 Jul 2024, 12:29
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DH

Dharaksa.pokpong

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Joined 23.07.2024

Cache data not available or corrupted
23 Jul 2024, 12:29

I tried to back test my calgo but it shows that cached data is not available or corrupted. i’ve tried to delete all the backtesting cached in C:\Users\user\AppData\Roaming\broker cTrader\BacktestingCache but the same error still occurs. I also tried changing to .fullacess in the code but it still doesnt help. 

I'm pretty sure it is not with my code as the result from the picture is being backtested by the sample calgo provided from the platform.

 

@Dharaksa.pokpong
Replies

PanagiotisCharalampous
24 Jul 2024, 06:26

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

@PanagiotisCharalampous

Dharaksa.pokpong
24 Jul 2024, 06:29 ( Updated at: 24 Jul 2024, 07:58 )

RE: Cache data not available or corrupted

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

@Dharaksa.pokpong

PanagiotisCharalampous
24 Jul 2024, 07:59

RE: RE: Cache data not available or corrupted

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

Hi Dha,

Thank you. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

@PanagiotisCharalampous

Dharaksa.pokpong
24 Jul 2024, 10:41 ( Updated at: 25 Jul 2024, 05:21 )

RE: RE: RE: Cache data not available or corrupted

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

Hi Dha,

Thank you. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Hi Panagiotis,

First of all, thank you for your attention. I have already submitted the form with a link to this forum. However, I saw that there is a link to download a older version of ctrader, thus, I downloaded yet it says this broker has been suspended. Is there any way for me to use the older version for now? 

Best,

Dha

@Dharaksa.pokpong

PanagiotisCharalampous
25 Jul 2024, 05:23

RE: RE: RE: RE: Cache data not available or corrupted

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

Hi Dha,

Thank you. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Hi Panagiotis,

First of all, thank you for your attention. I have already submitted the form with a link to this forum. However, I saw that there is a link to download a older version of ctrader, thus, I downloaded yet it says this broker has been suspended. Is there any way for me to use the older version for now? 

Best,

Dha

Hi Dha,

No you cannot use an older version of cTrader at the moment.

Best regards,

Panagiotis

@PanagiotisCharalampous

Dharaksa.pokpong
28 Jul 2024, 19:53 ( Updated at: 29 Jul 2024, 05:14 )

RE: RE: RE: RE: RE: Cache data not available or corrupted

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

Hi Dha,

Thank you. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Hi Panagiotis,

First of all, thank you for your attention. I have already submitted the form with a link to this forum. However, I saw that there is a link to download a older version of ctrader, thus, I downloaded yet it says this broker has been suspended. Is there any way for me to use the older version for now? 

Best,

Dha

Hi Dha,

No you cannot use an older version of cTrader at the moment.

Best regards,

Panagiotis

Hi Panagiotis,

Any updates from the troubleshooting team ?

Best,

Dha

@Dharaksa.pokpong

PanagiotisCharalampous
29 Jul 2024, 05:33

RE: RE: RE: RE: RE: RE: Cache data not available or corrupted

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Dharaksa.pokpong said: 

PanagiotisCharalampous said: 

Hi there,

Which version of cTrader do you use?

Best regards,

Panagiotis

Hi Panagiotis

it's the latest version so 5.0.28

Best,

Dha

Hi Dha,

Thank you. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Hi Panagiotis,

First of all, thank you for your attention. I have already submitted the form with a link to this forum. However, I saw that there is a link to download a older version of ctrader, thus, I downloaded yet it says this broker has been suspended. Is there any way for me to use the older version for now? 

Best,

Dha

Hi Dha,

No you cannot use an older version of cTrader at the moment.

Best regards,

Panagiotis

Hi Panagiotis,

Any updates from the troubleshooting team ?

Best,

Dha

Hi Dha, 

The issue is under investigation.

Best regards,

Panagiotis

@PanagiotisCharalampous
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