trading platform lagging.
trading platform lagging.
16 Jul 2024, 13:10
Hi Ctrader.
I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with the C Traders trading platform. Recently, I have noticed significant lagging and performance issues while using the platform.
As a client relies on the platform for executing trades" or "monitoring market trends"], the current performance issues are impacting my ability recently I placed a trade after the news and somehow it got stuck and I face a loss of 50$ which is not my mistake,
Could you please investigate the root cause of these performance issues and provide an update on when we can expect them to be resolved?
Thank you for your prompt attention to this matter. I look forward to your response.
Best regards,
Nomaan Ahmed
Replies
PanagiotisCharalampous
22 Jul 2024, 06:30
RE: trading platform lagging.
canstren said:
Hello Bernhard,
This very question happened to me, I was in a trade I was just about to close when I suddenly got an Error message.. therefore I couldn't close it regardless of how many tries! Due to this I lost my whole prop firm account as my propfirm said I had breached the rules!
So no, Ctrader doesn't have any stoploss or anything.. The only message was an error message and was like that for at least 7-8 minuter while I saw my whole account breaching the limit!
As you said they are supposed to do the maintenance during non-trading hours but not this time and not even a warning!!
CTRADER I urge you to contact me about this matter because this is not okay!
Regards Kai
Hi there,
When did this happen and what was the exact error received?
Best regards,
Panagiotis
@PanagiotisCharalampous
canstren
21 Jul 2024, 15:34
Hello Bernhard,
This very question happened to me, I was in a trade I was just about to close when I suddenly got an Error message.. therefore I couldn't close it regardless of how many tries! Due to this I lost my whole prop firm account as my propfirm said I had breached the rules!
So no, Ctrader doesn't have any stoploss or anything.. The only message was an error message and was like that for at least 7-8 minuter while I saw my whole account breaching the limit!
As you said they are supposed to do the maintenance during non-trading hours but not this time and not even a warning!!
CTRADER I urge you to contact me about this matter because this is not okay!
Regards Kai
@canstren