MISSING MARKET DATA

HI,

IVE BEEN HAVING ISSUES WITH MY DATA FEED. LIVE DATA KEEP DISAPPEARING, WHENEVR I CLICK AWAY FROM CTRADER, DATA DISAPPEARS AND LEAVES GAPS. I HAVE TRIED TO UNINSTALL THEN REINSTALL CTRADER BUT THAT HAS MADE NO DIFFERENCE. HOWEVER, MY DEMO ACCOUNT DOESNT DO THIS JUST MY LIVE ACCOUNT.

HOW CAN I SORT THIS OUT? I HAVE HAD THIS ISSUE FOR TWO DAYS NOT & I HAVE REACHED OUT 3 TIMES BUT NO RESPONSE TO THE ISSUE YET. 

HOPE TO HEAR FROM YOU SOON!

THANK YOU.