History tab now showing previous trades
18 Jun 2024, 23:49
cTrader desktop version 4.8.34: history tab not showing any trade history on any time frame, been like for over a week. Have reinstalled the product without sucesss. Please help
I cannot reproduce such an issue. Can you demonstrate this problem with screenshots e.g. comparing desktop and web and showing that the trades are missing from the desktop?
I cannot reproduce such an issue. Can you demonstrate this problem with screenshots e.g. comparing desktop and web and showing that the trades are missing from the desktop?
herve.limousy
20 Jun 2024, 06:02
( Updated at: 20 Jun 2024, 06:06 )
RE: History tab now showing previous trades
I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android. Demo account with FxPro: 10580044.
I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android. Demo account with FxPro: 10580044.
Can you take full screenshots so that we can see the account number, broker and cTrader version?
Best regards,
Panagiotis
Evening,
The cTrader desktop version 4.8.34 and the broker is Pepperstone Aus, I am not willing to share my account number. I do appreciate any help you can give.
The history is appearing today it has done this before and disappearing the next day, I am wondering if a clean install would help. today's history shot
I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android. Demo account with FxPro: 10580044.
Can you take full screenshots so that we can see the account number, broker and cTrader version?
Best regards,
Panagiotis
Evening,
The cTrader desktop version 4.8.34 and the broker is Pepperstone Aus, I am not willing to share my account number. I do appreciate any help you can give.
The history is appearing today it has done this before and disappearing the next day, I am wondering if a clean install would help. today's history shot
I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android. Demo account with FxPro: 10580044.
Can you take full screenshots so that we can see the account number, broker and cTrader version?
Best regards,
Panagiotis
Evening,
The cTrader desktop version 4.8.34 and the broker is Pepperstone Aus, I am not willing to share my account number. I do appreciate any help you can give.
The history is appearing today it has done this before and disappearing the next day, I am wondering if a clean install would help. today's history shot
Many thanks :)
Hi there,
Does this happen in cTrader v5.0?
Best regards,
Many thanks,
I have not tried V5.0 version only version 4.8.34.
If you recommend I will give it a try and upgrade to V5.
The history came back yesterday is is also ok today, I restart the platform once a day.
One question where is the history stored local machine or broker ?
I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android. Demo account with FxPro: 10580044.
Can you take full screenshots so that we can see the account number, broker and cTrader version?
Best regards,
Panagiotis
Evening,
The cTrader desktop version 4.8.34 and the broker is Pepperstone Aus, I am not willing to share my account number. I do appreciate any help you can give.
The history is appearing today it has done this before and disappearing the next day, I am wondering if a clean install would help. today's history shot
Many thanks :)
Hi there,
Does this happen in cTrader v5.0?
Best regards,
Many thanks,
I have not tried V5.0 version only version 4.8.34.
If you recommend I will give it a try and upgrade to V5.
The history came back yesterday is is also ok today, I restart the platform once a day.
One question where is the history stored local machine or broker ?
Appreciate your support.
:)
The history is on the server, let us know if this still happens on v5.0
The history is on the server, let us know if this still happens on v5.0
I have the same problem on 5.0.25. The Object "History" in Calgo is not reachable neither; so my bots whose use it are crashing. I tried to delete the fxpro directories in appadata, but it don't works, it works one time, i retrieve the full history the first start of CTrader, after from the second start same thing: the history is empty, only positions who are closed while ctrader is open will be displayed, but at the next start of ctrader, the history will be empty.
The history is on the server, let us know if this still happens on v5.0
I have the same problem on 5.0.25. The Object "History" in Calgo is not reachable neither; so my bots whose use it are crashing. I tried to delete the fxpro directories in appadata, but it don't works, it works one time, i retrieve the full history the first start of CTrader, after from the second start same thing: the history is empty, only positions who are closed while ctrader is open will be displayed, but at the next start of ctrader, the history will be empty.
Hi there,
Can you record a video demonstrating this happening on the latest version?
It is done. I think I'll uninstall and reinstall it as soon as I have the time. That should fix the problem.
I have forwarded your video to the team. Please let me know if this fixes the problem.
Also could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
PanagiotisCharalampous
19 Jun 2024, 05:08
Hi there,
I cannot reproduce such an issue. Can you demonstrate this problem with screenshots e.g. comparing desktop and web and showing that the trades are missing from the desktop?
Best regards,
Panagiotis
@PanagiotisCharalampous