Verson 5.0.21 issues, indicators keep disappearing randomly

PanagiotisCharalampous
21 May 2024, 06:02

Dear trader,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

If you can also record a video demonstrating this issue, it would be helpful

Best regards,

Panagiotis

ctid3999979
21 May 2024, 09:49 ( Updated at: 21 May 2024, 10:53 )

RE: Verson 5.0.21 issues, indicators keep disappearing randomly

PanagiotisCharalampous said: 

Dear trader,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

If you can also record a video demonstrating this issue, it would be helpful

Best regards,

Panagiotis

 

I'm also having this issue. Indicators initially get displayed, then after a few minutes the disappear. As you can see in the screenshot, there is meant to be an EMA and Stochastic, but neither are displayed. Only started happening with 5.0.21

PanagiotisCharalampous
21 May 2024, 11:01

RE: RE: Verson 5.0.21 issues, indicators keep disappearing randomly

ctid3999979 said: 

PanagiotisCharalampous said: 

Dear trader,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

If you can also record a video demonstrating this issue, it would be helpful

Best regards,

Panagiotis

 

I'm also having this issue. Indicators initially get displayed, then after a few minutes the disappear. As you can see in the screenshot, there is meant to be an EMA and Stochastic, but neither are displayed. Only started happening with 5.0.21

Hi there,

Please follow my suggestion above and provide us with more information.

caputojr
21 May 2024, 14:13

This issue has been reported before the update, since the beginning of the month. I myself have opened 2 reports at the platform for this same issue but with no reply back.

How many more tickets will be needed to fix this problem?

ctid3999979
22 May 2024, 13:48

RE: RE: RE: Verson 5.0.21 issues, indicators keep disappearing randomly

I submitted a ticket as suggested. I've also tried reinstalling it and clicking repair but still no luck

I'm using the latest Windows 11 Ent full updated with all Windows Updates

Neilsh
24 May 2024, 00:14 ( Updated at: 24 May 2024, 07:01 )

Indicators disappearing also with last update

Hi, I have the same issue.

I have reinstalled a repair from the spotware website this morning and still have the problem.

The problem takes about 5mins to happen. Then I have to close ctrader and open ctrader and its back to normal but then they disappear again after 5mins.

--Just noticed after a ctrader restart that everything was fine until I changed the timeframe on 1 chart then the indicators disappeared on all charts. I think this is the problem because I restarted ctrader again and haven't changed timeframes, ctrader still has all indicators displaying after 2hrs. 

– Update, its probably about 8hrs now and the indicators are still displaying. The problem is definitely something to do with switching timeframes on a chart.

I have submitted a ticket through my ctrader. 

Cheers,

Neilsh

Neilsh
24 May 2024, 01:11

RE: RE: RE: RE: Verson 5.0.21 issues, indicators keep disappearing randomly

ctid3999979 said: 

I submitted a ticket as suggested. I've also tried reinstalling it and clicking repair but still no luck

I'm using the latest Windows 11 Ent full updated with all Windows Updates

Hi,

I have the same problem too but noticed that if I don't change timeframes I don't get the problem of indicators disappearing. Could you also try this and report back please.

regards,

Neilsh

caputojr
24 May 2024, 13:06

RE: RE: RE: RE: RE: Verson 5.0.21 issues, indicators keep disappearing randomly

Neilsh said: 

ctid3999979 said: 

I submitted a ticket as suggested. I've also tried reinstalling it and clicking repair but still no luck

I'm using the latest Windows 11 Ent full updated with all Windows Updates

Hi,

I have the same problem too but noticed that if I don't change timeframes I don't get the problem of indicators disappearing. Could you also try this and report back please.

regards,

Neilsh

 

Hello,

I had this issue a few times and same behavior while switching timeframes.

Neilsh
27 May 2024, 10:20

Installed todays update. Still have disappearing indicators.

Hi,

Just to add to my report submitted just now. 

Here's a screen shot.

If you don't change timeframes you don't lose your indicators. Soon as you change timeframes they all go on all charts.

Regards,

Neilsh