Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
30 Apr 2024, 18:34
I have been having problems with the charting software > 4.1 (currently 4.9) ctrader since yesterday. No objects can be moved because the chart freezes with every tick. This error is only in the > 4.2 version. The previous version 4.1 ran smoothly until I reinstalled it as a beta public version. another version is no longer available. In addition, the previous version 4.1 does not load a live account and various assets such as XAUAUD. Webtrader is no full alternative. It is currently not possible to trade with this tool. An even older version can no longer be installed (4.0) because an error message appears during installation (file cannot be downloaded...). If there is no longer an option, I would change the trading platform that I have been using for 6 years. Is ther anybody with the same problem or has anybody an older version that is still running <4.0 ?
P.S.: If i switch off the internet connection, it is running smoothly, everything is ok offline. it can not be a driver or a graphic card problem … it's just annoying
Replies
Jaffa
01 May 2024, 09:11
( Updated at: 02 May 2024, 07:04 )
RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
PanagiotisCharalampous said:
Hi there,
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please share a video demonstrating this behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Videolink till 6.5.24:
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
@Jaffa
Jaffa
01 May 2024, 11:03
( Updated at: 02 May 2024, 07:04 )
RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
PanagiotisCharalampous said:
Hi there,
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please share a video demonstrating this behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
ok, Videolink sended
@Jaffa
PanagiotisCharalampous
02 May 2024, 07:08
( Updated at: 02 May 2024, 07:09 )
RE: RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
Jaffa said:
PanagiotisCharalampous said:
Hi there,
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please share a video demonstrating this behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
ok, Videolink sended
Hi there,
Unfortunately we cannot access the video.
Best regards,
Panagiotis
@PanagiotisCharalampous
Jaffa
03 May 2024, 17:05
( Updated at: 04 May 2024, 06:37 )
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
please try again. i´ve uploaded the file in mov and mp4.
@Jaffa
Jaffa
09 May 2024, 12:07
( Updated at: 09 May 2024, 12:28 )
RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
Jaffa said:
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
please try again. i´ve uploaded the file in mov and mp4.
is there a solution to the problem? What can you do to make ctrader usable for trading again?
@Jaffa
PanagiotisCharalampous
09 May 2024, 12:38
RE: RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
Jaffa said:
Jaffa said:
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
please try again. i´ve uploaded the file in mov and mp4.
is there a solution to the problem? What can you do to make ctrader usable for trading again?
Hi there,
Unfortunately we still cannot access the video.
Best regards,
Panagiotis
@PanagiotisCharalampous
Jaffa
10 May 2024, 11:24
( Updated at: 10 May 2024, 13:57 )
RE: RE: RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
PanagiotisCharalampous said:
Jaffa said:
Jaffa said:
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
please try again. i´ve uploaded the file in mov and mp4.
is there a solution to the problem? What can you do to make ctrader usable for trading again?
Hi there,
Unfortunately we still cannot access the video.
Best regards,
Panagiotis
that is quickly explained. When dragging objects, the process always stops at every tick. In addition, the objects do not move with the chart progression, but remain in the center of the image while the chart moves.
@Jaffa
PanagiotisCharalampous
11 May 2024, 07:18
RE: RE: RE: RE: Massive problems with new update. Objects freezing when you try to move by every tick in Live trading
Jaffa said:
PanagiotisCharalampous said:
Jaffa said:
Jaffa said:
https://c.gmx.net/@329626503937525196/OXeOGb5dS1-zqDWuEu6Ntg
please try again. i´ve uploaded the file in mov and mp4.
is there a solution to the problem? What can you do to make ctrader usable for trading again?
Hi there,
Unfortunately we still cannot access the video.
Best regards,
Panagiotis
that is quickly explained. When dragging objects, the process always stops at every tick. In addition, the objects do not move with the chart progression, but remain in the center of the image while the chart moves.
Unfortunately it is hard to understand the problem if we don't see it
@PanagiotisCharalampous
PanagiotisCharalampous
01 May 2024, 05:39
Hi there,
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please share a video demonstrating this behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
@PanagiotisCharalampous