unable to see my fee account on broker
unable to see my fee account on broker
11 Mar 2024, 17:26
hello,
last month I created account on ctrader. but I have seen additional 2 ctrader live accounts on my ctrader screen. (one of thme is 2003307) so, I thought that they were authomatically existed by system to manage performance fee. And I recruited account 2003307 for the performance fees. but at the end of the month when I tired to transfer / or withdraw money accumulated; at I awared that there is no existance of account 2003307. I got in contact with my broker, they mentioned me, this account was very old and closed due to lack of movement (7 years ago it was closed by the broker). So I immediately create a new one for fees (2291782) but I can't transfer,withdraw or delete inactive account 2003307, can you help me?
thank you..
Replies
ozgurberkster
12 Mar 2024, 14:49
( Updated at: 13 Mar 2024, 06:10 )
RE: unable to see my fee account on broker
PanagiotisCharalampous said:
hello again,
they said that they can't make anything. because this account can't be found on their database… 7 years ago they closed. I don't understand, why a closed account can be seen on ctrader as “live” account?
couldn't you transfer accumulated 429 usd to new account 2291782? they don't see the other accounts…
thank you for your aid.
Hi there,
Only your broker can help you regarding account issues.
Best regards,
Panagiotis
@ozgurberkster
PanagiotisCharalampous
12 Mar 2024, 06:16
Hi there,
Only your broker can help you regarding account issues.
Best regards,
Panagiotis
@PanagiotisCharalampous