Bug with Text Boxes - box gets stuck open and freezes program

Created at 21 Dec 2023, 20:16
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leonwij

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Joined 09.01.2023

Bug with Text Boxes - box gets stuck open and freezes program
21 Dec 2023, 20:16

Hello,

I am having trouble with cTrader text boxes getting stuck in the “edit” position sometimes, and then because the program won't allow me to exit the text box editing, the whole program gets frozen, and I can't do any other actions like draw a trend line - it also freezes my algos (which mainly involve hotkeys to enter positions/move stop loss etc).

Is there any fix for this?

I am running desktop version 4.8.28 from BlackBull Markets

@leonwij
Replies

PanagiotisCharalampous
22 Dec 2023, 07:15

Hi there,

Any chance you can send us a recording demonstrating this issue and the steps you take to reproduce it?

Best regards,

Panagiotis

@PanagiotisCharalampous

leonwij
28 Dec 2023, 21:40

RE: Bug with Text Boxes - box gets stuck open and freezes program

PanagiotisCharalampous said: 

Hi there,

Any chance you can send us a recording demonstrating this issue and the steps you take to reproduce it?

Best regards,

Panagiotis

Hello, I was able to capture it on video - do you have an email address for me to send it to?

Thanks

@leonwij

PanagiotisCharalampous
29 Dec 2023, 06:04

RE: RE: Bug with Text Boxes - box gets stuck open and freezes program

leonwij said: 

PanagiotisCharalampous said: 

Hi there,

Any chance you can send us a recording demonstrating this issue and the steps you take to reproduce it?

Best regards,

Panagiotis

Hello, I was able to capture it on video - do you have an email address for me to send it to?

Thanks

Hi there,

Send it to community@ctrader.com

Best regards,

Panagiotis

@PanagiotisCharalampous

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