Ctrader Desktop keeps reloading and resetting losing my saved workspace layouts

Created at 01 Dec 2023, 12:12
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andrei_alenikov

Joined 30.11.2023

Ctrader Desktop keeps reloading and resetting losing my saved workspace layouts
01 Dec 2023, 12:12


This is frustrating behavior of cTrader Desktop:

1. Ctrader reloads all open windows and workspaces (often)

2. When Ctrader refreshes the page it sets the chart’s view to current day and time even if I was on the previous month.

3. When I scroll back with the key “page up” to the period where I was before refreshing – all indicators on all charts disappear.  

4. Moving averages of other indicators disappear spontaneously even without refresh. 

It becomes almost impossible to work with cTrader since it takes hours to set up charts with indicators and you lose them all after next refresh! 

Thanks

Andrey


@andrei_alenikov
Replies

PanagiotisCharalampous
02 Dec 2023, 07:21

Hi Andrey,

Thank you for reporting this issue. Unfortunately we were not able to reproduce the disappearing indicators behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 


@PanagiotisCharalampous