Can not connect to internet
Can not connect to internet
09 Aug 2023, 23:32
Hello,
When i start my Ctrader on the top right corner it says, :"Connecting…" This is blinking in grey and white. No matter how long i wait. It does not connect.
My internet connection is working good and is fast. I tried to deinstall and reinstall the program, with the same result.
Also he automatically tries to log in me in, with the last known account. Even if i deinstall and reinstall. How do i make ctrader forget my account and
let me log in again? I cannot click on the sign out in the program, because that is only available when im logged in. So im stuck, and would be thankfull to anyone who can help.
Kind regards
Albert
Replies
jim.tollan
10 Aug 2023, 01:49
( Updated at: 21 Dec 2023, 09:23 )
RE: The same case
prawiranegara.83 said:
Yesterday I used Ctrader and as usual I was able to log in and use the application as usual. But this morning when I opened it again, Ctrader tried to connect it to my account but it didn't work and it kept flashing like the case above, please advise to solve this problem, thank you very much.
Best regard,
Prawira
Yup - exact same issue here. Begun around 20:00 UTC. Based in the UK. Hoping it's a temporary blip.
@jim.tollan
PanagiotisChar
10 Aug 2023, 05:58
Hi there,
Do you still have this problem?
Need help? Join us on Telegram
@PanagiotisChar
jim.tollan
10 Aug 2023, 07:41
RE: Can not connect to internet
PanagiotisChar said:
Hi there,
Do you still have this problem?
Need help? Join us on Telegram
Hi there- no, it seems to be resolved as of logging in today at 08:30.
What was the issue??
@jim.tollan
jim.tollan
10 Aug 2023, 09:08
RE: RE: Can not connect to internet
I also meant to add.. There still seems to be a very annoying issue also with the forum. Old messages seem to be in a constant recycle which means that it's almost imposible to identify new content in any section.
I did create a separate post about this a few weeks ago, but it obviously got buried under the ever cycling refresh! Really will help to have this addressed if possible.
thanks.. jim
@jim.tollan
prawiranegara.83
10 Aug 2023, 00:22
The same case
Yesterday I used Ctrader and as usual I was able to log in and use the application as usual. But this morning when I opened it again, Ctrader tried to connect it to my account but it didn't work and it kept flashing like the case above, please advise to solve this problem, thank you very much.
Best regard,
Prawira
@prawiranegara.83