cTrader not rendering unless connected to a monitor

Created at 02 Jun 2023, 12:15
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driftingprogrammer

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Joined 08.12.2019

cTrader not rendering unless connected to a monitor
02 Jun 2023, 12:15

Hi,

After the new updates to cTrader it has completely stopped rendering unless the windows desktop on which it is running is directly connected to a monitor. I have multiple desktops and only one monitor for emergency to check. I access my multiple desktop computers using VNC solutions like Teamviewer or Google Desktop Sharing. Lately after some update cTrader just shows a black screen unless that particular desktop computer is connected to the monitor making it impossible to use it remotely. Once I go physically to the desktop machine and connect it to the monitor the remote session starts rendering cTrader normally.

 

This needs to be logged as a bug, unless this is solved I will be forced to buy a monitor for each and every desktop computer I have in order to access the computer remotely to use cTrader.

 

Please let me know how I can log this as a bug.

 

Thanks,

Warm Regards.

@driftingprogrammer
Replies

vipin.bhatia
09 Jun 2023, 00:09

RE:

Hi,

 

Can someone from cTrader support confirm this bug.

 

Thanks,

Vipin

 

driftingprogrammer said:

Hi,

After the new updates to cTrader it has completely stopped rendering unless the windows desktop on which it is running is directly connected to a monitor. I have multiple desktops and only one monitor for emergency to check. I access my multiple desktop computers using VNC solutions like Teamviewer or Google Desktop Sharing. Lately after some update cTrader just shows a black screen unless that particular desktop computer is connected to the monitor making it impossible to use it remotely. Once I go physically to the desktop machine and connect it to the monitor the remote session starts rendering cTrader normally.

 

This needs to be logged as a bug, unless this is solved I will be forced to buy a monitor for each and every desktop computer I have in order to access the computer remotely to use cTrader.

 

Please let me know how I can log this as a bug.

 

Thanks,

Warm Regards.

 

@vipin.bhatia

Spotware
09 Jun 2023, 09:05

Dear traders,

Thanks for reporting this issue. Our product team will investigate it.

Best regards,

cTrader Team

@Spotware

Spotware
09 Jun 2023, 10:56

Dear traders,

Unfortunately we were not able to reproduce this behavior. If somebody can help us inspect the issue using TeamViewer, please contact us at community@ctrader.com.

Best regards,

cTrader Team

@Spotware

driftingprogrammer
11 Jun 2023, 10:54

RE:

Spotware said:

Dear traders,

Unfortunately we were not able to reproduce this behavior. If somebody can help us inspect the issue using TeamViewer, please contact us at community@ctrader.com.

Best regards,

cTrader Team

Seems like this is a known issue -

 

The suggested way to deal with this is by somehow fooling the OS to believe it is connected to the monitor so that the Graphic cards continues to render.

@driftingprogrammer

fxenon
12 Jun 2023, 11:06

You can try nomachine for remote desktop.

If nomachine does not work, them you may try to buy a HDMI virtual display, search it in alibaba.

@fxenon
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