Full screen mode leaves a white line at the edge of extended monitor

Created at 06 May 2023, 00:48
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
Capt.Z-Fort.Builder's avatar

Capt.Z-Fort.Builder

Joined 03.06.2020

Full screen mode leaves a white line at the edge of extended monitor
06 May 2023, 00:48


Hello,

I have 2 extended monitors to display cTrader Desktop filled with many charts. Each monitor opens a cTrader window.

The issue I have is that, when both windows are in full mode, I can see a white line at the edge of the other monitor at the side close to the full-screen mode cTrader, something like overlapping. For example below are photos:

This is a normal situation both window are in non-full-screen mode, and no white lines:

Below is the one with the problem, the upper window is in Full-screen mode, when it is active, you can see a white line at the top edge of the monitor down:

Below is the photo which a white line at the upper monitor down the edge, which is made by the full-screen mode of cTrader at the lower monitor:

The white lines are quite annoying, I would like to see if you could find the reason and fix it. Thanks.


@Capt.Z-Fort.Builder
Replies

Sarpul
13 Dec 2023, 08:19 ( Updated at: 21 Dec 2023, 09:23 )

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:


@Sarpul

Capt.Z-Fort.Builder
13 Dec 2023, 13:57 ( Updated at: 21 Dec 2023, 09:23 )

RE: Full screen mode leaves a white line at the edge of extended monitor

Try clicking ‘fullscreen’ F11 from a size restored window,  if I click F11 ahead of the maximised window, the whiteline will be there. Good luck!

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

 


@Capt.Z-Fort.Builder

PanagiotisCharalampous
14 Dec 2023, 06:44 ( Updated at: 21 Dec 2023, 09:23 )

RE: Full screen mode leaves a white line at the edge of extended monitor

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis


@PanagiotisCharalampous

allabouteve
16 Sep 2024, 07:05 ( Updated at: 16 Sep 2024, 07:46 )

RE: RE: Full screen mode leaves a white line at the edge of extended monitor

PanagiotisCharalampous said: 

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis

Hi there, any eta on this? It has almost been a year and multiple “upcoming updates” later.


@allabouteve

PanagiotisCharalampous
16 Sep 2024, 07:52

RE: RE: RE: Full screen mode leaves a white line at the edge of extended monitor

allabouteve said: 

PanagiotisCharalampous said: 

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis

Hi there, any eta on this? It has almost been a year and multiple “upcoming updates” later.

Hi there,

It's expected to be fixed in v5.2

Best regards,

Panagiotis


@PanagiotisCharalampous

allabouteve
16 Sep 2024, 12:24

RE: RE: RE: RE: Full screen mode leaves a white line at the edge of extended monitor

PanagiotisCharalampous said: 

allabouteve said: 

PanagiotisCharalampous said: 

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis

Hi there, any eta on this? It has almost been a year and multiple “upcoming updates” later.

Hi there,

It's expected to be fixed in v5.2

Best regards,

Panagiotis

Ok thank you :) It would be really helpful because i can't use ctrader in full screen now with a multiple screen setup.


@allabouteve