ctrader charts not loading, refer to screenshot

Created at 25 Apr 2023, 17:25
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derangedlol

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Joined 23.02.2016

ctrader charts not loading, refer to screenshot
25 Apr 2023, 17:25

Hello, my ctrader desktop charts are not able to load while the market is open. Please look into this issue urgently as I am not able to place trades. Issue seems to happen more often during higher volume periods.

 

@derangedlol
Replies

Xammo
25 Apr 2023, 21:08

Don't know where you are in the world but this happened to me in Thailand - sometimes working sometimes not/something odd going on with the international aspect of the internet there

VPS solved the problem for me VPN might do it too otherwise if it's neither of them hope you get it sorted

@Xammo

Robsn
17 Oct 2024, 15:03

I have the same problem when using the internet in my workplace. Charts not loading. Maybe its because use of “public network” or unsafe network. I dont know. Need help with that as well.

Thanks! 

  

 

@Robsn

PanagiotisCharalampous
18 Oct 2024, 05:36

RE: ctrader charts not loading, refer to screenshot

Robsn said: 

I have the same problem when using the internet in my workplace. Charts not loading. Maybe its because use of “public network” or unsafe network. I dont know. Need help with that as well.

Thanks! 

  

 

Hi there,

This is usually a network issue.  Send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

@PanagiotisCharalampous
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