"History" not syncing between open cTrader applications

firemyst
17 Apr 2023, 16:45 ( Updated at: 21 Dec 2023, 09:23 )

@Spotware! It's done it more times today! What's happened? This has only started since the 4.7.7 release on Renko charts.

Look at all the trades missing! One instance of cTrader running on VPS; the other cTrader running on a local computer.Both cTrader's have been restarted. How come the history entries are no longer syncing up?!

Look at all the trades missing from the other cTrader's history:

Spotware
18 Apr 2023, 10:16

Dear trader,

Unfortunately we were not able to reproduce this problem. Please provide us with the following information

• Please share the logs of each application.
• Please let us know which workspace you use in each application
• After you share the above information here, send us troubleshooting from both machines the next time this happens. Add a link to this discussion in the description.

Best regards,

cTrader Team 

firemyst
18 Apr 2023, 10:31 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

Dear trader,

Unfortunately we were not able to reproduce this problem. Please provide us with the following information

• Please share the logs of each application.
• Please let us know which workspace you use in each application
• After you share the above information here, send us troubleshooting from both machines the next time this happens. Add a link to this discussion in the description.

Best regards,

cTrader Team 

I've sent through the information via the "report a technical issue" option in cTrader.

Here's a screen capture from cTrader now running on VPS with NAS Re8 chart. Notice the "deal maps":

Now check out the same chart on my local laptop:

You can see same chart (NAS Re8), but laptop (bottom capture) is missing at least 2 deals.

Same broker, same demo account.

Let me know what other information you may need from either machine.

firemyst
21 Apr 2023, 09:03

RE:

Spotware said:

Dear trader,

Unfortunately we were not able to reproduce this problem. Please provide us with the following information

• Please share the logs of each application.
• Please let us know which workspace you use in each application
• After you share the above information here, send us troubleshooting from both machines the next time this happens. Add a link to this discussion in the description.

Best regards,

cTrader Team 

Hi everyone / @Spotware:

The issue appears to be resolved now.

What I had to do is the following:

1) Go into cTrader settings

2) General tab

3) click Reset local data to default

It took a little while to reload everything, but all the missing trades I was aware of are now showing on both my VPS and local laptop.

Thank you

dynamites
26 Apr 2023, 00:57 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE:

firemyst said:

Spotware said:

Dear trader,

Unfortunately we were not able to reproduce this problem. Please provide us with the following information

• Please share the logs of each application.
• Please let us know which workspace you use in each application
• After you share the above information here, send us troubleshooting from both machines the next time this happens. Add a link to this discussion in the description.

Best regards,

cTrader Team 

Hi everyone / @Spotware:

The issue appears to be resolved now.

What I had to do is the following:

1) Go into cTrader settings

2) General tab

3) click Reset local data to default

It took a little while to reload everything, but all the missing trades I was aware of are now showing on both my VPS and local laptop.

Thank you

 

Thank you @firemyst!

I had exactly the same problem and I was going crazy to find a solution. I am using the same workspace on my 2 pc (desktop and laptop) and my android app. Unfortunately the sync seems to be faulty for whatever reason.

I will report if the issue comes back.

Regards.