Ctrader 4.6.5 not able to load any custom indicator
Ctrader 4.6.5 not able to load any custom indicator
11 Apr 2023, 11:12
Issue:
Everything was working fine before. Due to some driver issues, I had to do a factory reset of the laptop.
I did a clean reset with Windows 11 and completed all Windows Updates.
After this, I installed CTrader downloaded from spotware website, it installed Ctrader version 4.6.5
But now Ctrader is not loading any custom indicator and showing following error in "Automate Logs":
11/04/2023 08:04:35.587 | Indicator instance [Sample EMA, AUDUSD, h1] loaded.
11/04/2023 08:04:35.806 | Indicator instance [Sample EMA, AUDUSD, h1] process was unexpectedly terminated.
I created a new Indicator with the basic initial code. Even that is throwing the same error.
(Also tried running Ctrader with Admin privileges, same error)
System Information:
Lenovo Thinkpad E14
Windows 11 Pro vs 10.0.22621 Build 22621
Intel Core i7-1051OU
Intel UHD Graphics
AMD Radeon RX 640
16 GB RAM
Screenshot:
Replies
aksbenz
11 Apr 2023, 12:41
RE:
Spotware said:
Dear trader,
Please send us some troubleshooting information the next time this happens. Also if you trust the source code, please try building it with AccessRights.FullAccess and let us know if this resolves the problem.
Best regards,
cTrader Team
Hello,
I have submitted the troubleshooting information from Ctrader, please have a look.
Yes, the Indicators start working if I give "AccessRights = AccessRights.FullAccess", but that doesn't look like a proper solution.
Please investigate, and let me know if I need to provide any more information or screen sharing etc.
Thanks.
@aksbenz
ctid4797769
22 Apr 2023, 14:59
RE:
Spotware said:
Dear trader,
Please send us some troubleshooting information the next time this happens. Also if you trust the source code, please try building it with AccessRights.FullAccess and let us know if this resolves the problem.
Best regards,
cTrader Team
Pretty smart IF you got the source code to the indicator, then else all indicators you bought don't work anymore. I'm so tired of this access issue
@ctid4797769
Spotware
03 May 2023, 14:57
Dear aksbenz,
Unfortunately our team was not able to reproduce the issue. The next step would be to inspect your setup locally. If you are willing to provide us with TeamViewer access to your computer, please contact us at community@ctrader.com to arrange a good date and time for the connection.
Best regards,
cTrader Team
@Spotware
FuryPilot
07 May 2023, 14:32
Custom Indicator Issues
I'm also seeing this issue after changing from my old machine on Windows 10 to a brand new machine on Windows 11 Pro using version 4.6.6.15394 of cTrader.
As aksbenz noted, if you change the indicator's access rights to AccessRights.FullAccess they render correctly, but indicators with AccessRights.None are not rendering.
Like aksbenz, the Sample Indicators generate a 'process was unexpected terminated' error in the Automate log.
@FuryPilot
Spotware
11 Apr 2023, 12:08
Dear trader,
Please send us some troubleshooting information the next time this happens. Also if you trust the source code, please try building it with AccessRights.FullAccess and let us know if this resolves the problem.
Best regards,
cTrader Team
@Spotware