cTrader Team re: OHLC issue bug described Feb 16 post

Created at 20 Feb 2023, 11:10
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graemekiesel

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Joined 16.02.2023

cTrader Team re: OHLC issue bug described Feb 16 post
20 Feb 2023, 11:10

I have 3 or 4 charts open when trading. I can only read the OHLC figures on one chart. On the other charts, the OHLC for each candle is 'frozen' based on one candle from the current day's session. That can change, the chart that works stops working, and another chart starts working, The crosshairs will work on all charts showing the date and time of each candle. I have tried the 'Repair' option cTrader offers. I don't really want to delete cTrader and reinstall if I lose the 'drawings' I have on these charts. 

@graemekiesel
Replies

Spotware
20 Feb 2023, 13:22

Dear trader,

Unfortunately we were not able to reproduce the described behavior. Can you please record a video demonstrating the steps you are following and thew described outcome?

Best regards,

cTrader Team

@Spotware

Spotware
21 Feb 2023, 14:09

Dear trader,

Thanks for the video, this issue will be fixed in the upcoming update of cTrader.

Best regards,

cTrader Team

@Spotware
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