cTrader not opening on Windows 10

DASOLMA
15 Dec 2022, 23:00

RE:

Is anyone from Spotware support monitoring and read/respond to these messages? The issue below is also happening on a clean Windows 11 Pro installation, I have started afresh with a new PC hoping that Windows 10 was the problem, but it is not, I can replicate the issue for fresh installations on both Windows 10 and 11 (Pro).

DASOLMA said:

Can't open cTrader on Windows 10, the issue was present in version 4.4 and now is in 4.5 as well.

These are the errors from Event Viewer->Windows Logs ->Application:

 

Error:

Application: cTrader.exe
CoreCLR Version: 6.0.21.52210
.NET Version: 6.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AggregateException: One or more errors occurred. (Access from another thread is forbidden. Expected thread: 1, actual thread: 9)
 ---> System.InvalidOperationException: Access from another thread is forbidden. Expected thread: 1, actual thread: 9
   at Core.Framework.Extension.Threading.Asserts.ThreadAssert.AlwaysThreadIs(Int64 expectedThreadId)
   at Core.Framework.Extension.Threading.Asserts.CurrentThreadAssert.AssertThread()
   at Core.Framework.Extension.Cancellation.PublicCancellationTokenImplementation.Cancel()
   at System.Threading.CancellationToken.<>c.<Register>b__12_0(Object obj)
   at System.Threading.CancellationTokenSource.Invoke(Delegate d, Object state, CancellationTokenSource source)
   at System.Threading.CancellationTokenSource.CallbackNode.<>c.<ExecuteCallback>b__9_0(Object s)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.CancellationTokenSource.CallbackNode.ExecuteCallback()
   at System.Threading.CancellationTokenSource.ExecuteCallbackHandlers(Boolean throwOnFirstException)
   --- End of inner exception stack trace ---
   at System.Threading.CancellationTokenSource.ExecuteCallbackHandlers(Boolean throwOnFirstException)
   at System.Threading.CancellationTokenSource.NotifyCancellation(Boolean throwOnFirstException)
   at System.Threading.CancellationTokenSource.TimerCallback(Object state)
   at System.Threading.TimerQueueTimer.CallCallback(Boolean isThreadPool)
   at System.Threading.TimerQueueTimer.Fire(Boolean isThreadPool)
   at System.Threading.TimerQueue.FireNextTimers()
   at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id)

Error:

Faulting application name: cTrader.exe, version: 4.5.1.10845, time stamp: 0x637e124f
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2311, time stamp: 0x9bef48c3
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process id: 0x3bc4
Faulting application start time: 0x01d9011e6c6e2d2c
Faulting application path: C:\Users\Admin\AppData\Local\Spotware\cTrader\abb70432efbee65d18af69e79fe8efe1\cTrader.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 00b3bc57-fefd-4516-b021-08649c08d979
Faulting package full name: 
Faulting package-relative application ID: 

Information:

Fault bucket 1558419466100413140, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cTrader.exe
P2: 4.5.1.10845
P3: 637e124f
P4: KERNELBASE.dll
P5: 10.0.19041.2311
P6: 9bef48c3
P7: e0434352
P8: 000000000002cd29
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER24EC.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER29FE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A2E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A30.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A60.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cTrader.exe_ce31b11c4dff35339ac9ae7bb1a1f3df6acd4c_b00c589b_063c141b-7ff2-4f78-a537-5f367bb80520

Analysis symbol: 
Rechecking for solution: 0
Report Id: 00b3bc57-fefd-4516-b021-08649c08d979
Report Status: 268435456
Hashed bucket: 57611a2e7128faf465a09e3f5ff812d4
Cab Guid: 0

 

Please do not ask me to delete folders and reinstall cTrader, this fixes the issue but I can't keep doing that forever, I did it four times already just to keep things going.

Thanks,

Gabriel

 

Spotware
16 Dec 2022, 08:13

Dear trader,

We have reported this issue to the product team. We will contact you in case we need any additional information.

Best regards,

cTrader Team

DASOLMA
16 Dec 2022, 11:00

RE:

Spotware said:

Dear trader,

We have reported this issue to the product team. We will contact you in case we need any additional information.

Best regards,

cTrader Team

Thank you for your speedy reply.

Regards,

Gabriel

DASOLMA
24 Dec 2022, 07:38

RE: RE:

Seems like the problem is solved with the new release of cTrader 4.5.3. 

Thank you for your support.

Regards,

Gabriel

DASOLMA said:

Spotware said:

Dear trader,

We have reported this issue to the product team. We will contact you in case we need any additional information.

Best regards,

cTrader Team

Thank you for your speedy reply.

Regards,

Gabriel