Not receiving confirmation email for password reset

Created at 16 Nov 2022, 19:53
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NE539

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Joined 07.01.2020

Not receiving confirmation email for password reset
16 Nov 2022, 19:53

Hi, I am not receiving the password reset email despite that very same email getting updates from the Ctrader account (price alerts, login info etc.), despite Ctrader login saying that a password reset has been sent (it has been more than 15min)

@NE539
Replies

Spotware
17 Nov 2022, 08:01

Dear trader,

Can you please let us know your email address?

Best regards,

cTrader Team

@Spotware

NE539
21 Nov 2022, 12:00

RE:

Spotware said:

Dear trader,

Can you please let us know your email address?

Best regards,

cTrader Team

Can I send it to your account or do I have to post it publicly on this forum?

@NE539

Spotware
21 Nov 2022, 12:01

Dear trader,

You can contact us at community@ctrader.com

Best regards,

cTrader Team

@Spotware

NE539
30 Nov 2022, 18:48

RE:

Spotware said:

Dear trader,

You can contact us at community@ctrader.com

Best regards,

cTrader Team

I sent an email to community@ctrader.com 25th November but have not received a reply.

@NE539

Spotware
01 Dec 2022, 07:50

Dear trader,

Unfortunately we cannot check if we do not know your email address. Could you please resend it using your username in the title?

Best regards,

cTrader Team

@Spotware
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