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Created at 06 Jul 2022, 12:47
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florent.herb

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Joined 04.02.2022

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06 Jul 2022, 12:47

Hi,

I have set the wrong password but I can't erase nor change it anymore... As you can see in the password blank the dash is at the beginning, before the dots, and I can't delete them. I have restarted ctrader but the issue persists. I need assistance for this or someone to contact.

Best Regards,

Florent

 

@florent.herb
Replies

PanagiotisCharalampous
06 Jul 2022, 14:26

Hi Florent,

I just tried and I have no problem erasing it. Just put the cursor after the last character and press backspace.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

florent.herb
06 Jul 2022, 15:29

RE:

PanagiotisCharalampous said:

Hi Florent,

I just tried and I have no problem erasing it. Just put the cursor after the last character and press backspace.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

HiPanagiotis,

I know how to erase things by pressing backspace^^ but here for some reason it just don't work... I can't move the cursor... I can't move it from where it is on the screenshot above. That's the problem. Is it possible to erase the changes I have applied on my account on your end?...

 

Best Regards,

Florent

@florent.herb

PanagiotisCharalampous
06 Jul 2022, 15:36

Hi Florent,

No its not. Delete doesn't work either? Did you try reinstalling cTrader?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

florent.herb
06 Jul 2022, 15:39

RE:

PanagiotisCharalampous said:

Hi Florent,

No its not. Delete doesn't work either? Did you try reinstalling cTrader?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi,

Restarting but not reinstalling... I will try restarting windows but I see no reason why reinstalling it will work. It is the first time something like that happens to me I will keep you informed. But it really is a shame if nothing can be done.

 

Best Regards

Florent

@florent.herb

PanagiotisCharalampous
06 Jul 2022, 15:42

Hi Florent,

You don't need to reinstall Windows, just cTrader. Let me know what happens.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

florent.herb
06 Jul 2022, 15:49 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi Florent,

You don't need to reinstall Windows, just cTrader. Let me know what happens.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

 

Hi,

So...I don't know how it got here and I tested combinations on my keyboard, I finally solved the issue by pressing these 2 keys... I still don't understand why the cursor was blocked but if something like that happens again at least there will be a solution to it (with the Mac keyboard at least...).

Thanks for your replies.

Best Regards,

Florent

 

@florent.herb
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