Ctrader is starting with black or white content only

Created at 01 Jul 2022, 12:28
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
DM

dm1988air

Follow

Joined 14.05.2020

Ctrader is starting with black or white content only
01 Jul 2022, 12:28

Hi.

Hi. I have a problem with ctrader performance on windows 8.1 pro version. Some times it seems like ctrader's window is not rendering itself as it should which means that i have completely white or black windows like this:

 

 

At the same time ctrader is consuming only about 5 % of CPU and 243 MB of memory which is not a significant $ of all memory.  Does anybody know what might causing this rendering problem and how to fix it ?

 

 

 

 

@dm1988air
Replies

PanagiotisCharalampous
01 Jul 2022, 15:10

Hi dm1988air,

Please send us some troubleshooting information so that we can check this.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

dm1988air
01 Jul 2022, 15:53

RE:

PanagiotisCharalampous said:

Hi dm1988air,

Please send us some troubleshooting information so that we can check this.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

A u probably noticed the window is frozen. How i suppose to do that?

@dm1988air
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.