Frozen platform

Created at 15 Jun 2022, 19:07
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
MR

mr007d8595

Follow

Joined 15.06.2022

Frozen platform
15 Jun 2022, 19:07

Hi All

 

I have returned after a break and found the platform stuck on May 25th all charts and watchlists are frozen, the time and date in the bottom right corner is keeping on time and date ok.

I have re started many times, uninstalled and reinstalled but nothing seems to change. any ideas? Something small and silly i would think?

 

 

thanks

 

 

@mr007d8595
Replies

amusleh
16 Jun 2022, 10:17

Hi,

Please record a video from your screen and send a troubleshoot report with forum thread link.

To send a troubleshoot report press Ctrl+Alt+Shift+T.

Post the video here or send it to our email: connect@spotware.com

@amusleh

amusleh
17 Jun 2022, 09:44

Hi,

I checked your video, it looks like your broker lost connection to their price feed provider, please contact your broker and they should help you.

@amusleh
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.