New desktop version constantly freezing / running with lag

Created at 09 May 2022, 04:18
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
BR

bruceb

Follow

Joined 14.06.2015

New desktop version constantly freezing / running with lag
09 May 2022, 04:18

Hello,

The latest version of Ctrader desktop is running extremely slowly on my PC.  Huge lag and often freezing on the charts.  I just downloaded it (May 8th) on to a backup PC as well, and it's doing the same thing.  I intend to get a new PC running Win11 very soon, but for now is there a way I could download a previous version (maybe 30+ days old)?  The older versions ran fine on both PCs...

Thanks,

Bruce

@bruceb
Replies

PanagiotisCharalampous
09 May 2022, 08:52

Hi bruceb,

Please send us some troubleshooting information the next time this happens so that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.