Unable to open desktop ctrader

PanagiotisCharalampous
30 Mar 2022, 08:54

Hi cumpac21,

Any chance we gan get this message in English? In the meanwhile, please try a clean installation.

Best Regards,

Panagiotis 

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cumpac21
30 Mar 2022, 09:49

RE:

PanagiotisCharalampous said:

Hi cumpac21,

Any chance we gan get this message in English? In the meanwhile, please try a clean installation.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hello and thanks! I went through all the uninstallation steps you suggested. I finally launched the installation from the ICMarkets site from the cTrader desktop platform but the usual message I posted in the previous post appears.

cumpac21
30 Mar 2022, 09:54

RE:

PanagiotisCharalampous said:

Hi cumpac21,

Any chance we gan get this message in English? In the meanwhile, please try a clean installation.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

The translation of the error message is as follows:
The administrator has blocked the application because it represents a serious risk to the security of the computer.
The security settings do not allow the application to be installed on the computer.

PanagiotisCharalampous
30 Mar 2022, 09:54

Hi cumpac21,

Please click on Chiudi and post here the log of the issue.

Best Regards,

Panagiotis 

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cumpac21
30 Mar 2022, 09:59

RE:

PanagiotisCharalampous said:

Hi cumpac21,

Please click on Chiudi and post here the log of the issue.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

I apologize but where do I find the "log of the issue"?

cumpac21
30 Mar 2022, 11:16 ( Updated at: 21 Dec 2023, 09:22 )

I found this. But I don't know if it's okay?

TheMC
30 Mar 2022, 12:24

RE:

Hi,
i have the same problem since yesterday's update.
cTrader is seen as a suspicious program by Panda Adaptive Defense 360.

cumpac21
30 Mar 2022, 14:03

RE:

PanagiotisCharalampous said:

Hi cumpac21,

Please click on Chiudi and post here the log of the issue.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

It's incredible! On a PC where I have been using the cTrader for years, now I can't install it anymore!

PanagiotisCharalampous
30 Mar 2022, 14:28

Hi TheMC,

Can you please advise the following?

1. Your broker

2. Your OS (version and 32 or 64 bits)

Best Regards,

Panagiotis 

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TheMC
30 Mar 2022, 14:52

RE:

Hi Panagiotis,
now the cTrader starts up. The antivirus has probably got updated.
I have the cTrader of the ICMarkets and TopFX borkers (both were blocked).
Thanks for the support!

Win 10 Pro 64 bit.

cumpac21
30 Mar 2022, 19:12

Hi Panagiotis,
is there any hope that my problem can be solved?
Thanks so much for your support!

amusleh
31 Mar 2022, 10:55

RE:

cumpac21 said:

Hi Panagiotis,
is there any hope that my problem can be solved?
Thanks so much for your support!

Hi,

We are investigating this issue, we will update you as soon as possible.

cumpac21
31 Mar 2022, 11:00

RE: RE:

amusleh said:

cumpac21 said:

Hi Panagiotis,
is there any hope that my problem can be solved?
Thanks so much for your support!

Hi,

We are investigating this issue, we will update you as soon as possible.

Thank you very much. I am currently without my platform with my studies.

amusleh
31 Mar 2022, 11:11

RE: RE: RE:

cumpac21 said:

amusleh said:

cumpac21 said:

Hi Panagiotis,
is there any hope that my problem can be solved?
Thanks so much for your support!

Hi,

We are investigating this issue, we will update you as soon as possible.

Thank you very much. I am currently without my platform with my studies.

Hi,

It looks like something is wrong with your system security settings, if you are using this PC as a non admin user then please contact your system administrator and he should be able to install cTrader on your system.

cumpac21
31 Mar 2022, 11:19

RE: RE: RE: RE:

                   Hi,

It looks like something is wrong with your system security settings, if you are using this PC as a non admin user then please contact your system administrator and he should be able to install cTrader on your system.

 

This is my private PC and I am the only administrator. I have been working with the cTrader desktop since 2019. There was an update of the cTrader last Monday and what you see on the first post is the message I see now. The same message appears if I attempt the installation. I haven't made any changes to my PC.

cumpac21
04 Apr 2022, 15:17 ( Updated at: 21 Dec 2023, 09:22 )

Well ... on another PC of mine, after doing a clean installation of cTrader, this message appears!

TheMC
14 Apr 2022, 10:16 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Good morning,
just for information, whenever there is an update, the app gets blocked. The previous time it was unlocked after a few hours.

cumpac21
14 Apr 2022, 12:06

Hello, I am forced to use the cTrader web. It is a real disappointment!

PanagiotisCharalampous
15 Apr 2022, 08:50

Hi all,

It seems that some antivirus programs do not like cTrader's new installation. Our team is investigating this. 

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

cumpac21
15 Apr 2022, 09:01

RE:

PanagiotisCharalampous said:

Hi all,

It seems that some antivirus programs do not like cTrader's new installation. Our team is investigating this. 

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Many thanks Panagiotis, I use McAfee livesafe as an antivirus. I tried to disable it but nothing. I trust that when you have news, you can tell us here. Thanks.