cTrader Desktop: Process keeps stopping

PanagiotisCharalampous
22 Mar 2022, 08:53

Hi ncel01,

On the contrary, I believe that would be the reason. If this happens without the cBots running, please send us some troubleshooting information. To do so, press Ctrl+Alt+Shift+T when in cTrader, paste a link to this discussion inside the text box that will appear and then Submit.

Best Regards,

Panagiotis 

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ncel01
22 Mar 2022, 11:30

RE:

PanagiotisCharalampous said:

Hi ncel01,

On the contrary, I believe that would be the reason. If this happens without the cBots running, please send us some troubleshooting information. To do so, press Ctrl+Alt+Shift+T when in cTrader, paste a link to this discussion inside the text box that will appear and then Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis,

Still, if this only happens when running cBots, it was not supposed to, I believe?

PanagiotisCharalampous
22 Mar 2022, 11:34

Hi ncel01,

We do not control the code inside the cBots and this code can cause any side effects, since it is executed on the same process as cTrader. In future releases, cBot and Indicator code will be executed in a separate process, isolating the main process from such effects. Until then, you should be carefull regarding what you are executing on your cTrader platform.

Best Regards,

Panagiotis 

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ncel01
22 Mar 2022, 11:52

RE:

PanagiotisCharalampous said:

Hi ncel01,

We do not control the code inside the cBots and this code can cause any side effects, since it is executed on the same process as cTrader. In future releases, cBot and Indicator code will be executed in a separate process, isolating the main process from such effects. Until then, you should be carefull regarding what you are executing on your cTrader platform.

Best Regards,

Panagiotis 

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Panagiotis,

I understand.

Apparently I don't see why this can happen, apart from an overwhelming use of hardware resources.

Can this be a good reason, maybe?

Thank you.

PanagiotisCharalampous
22 Mar 2022, 14:51

Hi ncel01,

This should not cause cTrader to close. Maybe some fatal flaw inside the cBot code. We need troubleshooting info to determine what is wrong.

Best Regards,

Panagiotis 

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ncel01
22 Mar 2022, 23:21 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi ncel01,

This should not cause cTrader to close. Maybe some fatal flaw inside the cBot code. We need troubleshooting info to determine what is wrong.

Best Regards,

Panagiotis 

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Hi Panagiotis,

Thanks for the further clarifications.

In the meantime, I got (for the first time) the following system error message:

A new guard page for the stack cannot be created.

As far as I've read, this can be related to a lack of available RAM at some moment.

Has this been already reported before?

Are you aware of the reason for such an error?

Thank you once again!

PanagiotisCharalampous
23 Mar 2022, 09:08

Hi ncel01,

Unfortunately I do not read Portuguese (If my guess is correct). But yet, it could be a memory issue as well. If your cBots consume too much memory, this could happen.

Best Regards,

Panagiotis 

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ncel01
23 Mar 2022, 11:08

RE:

PanagiotisCharalampous said:

Hi ncel01,

Unfortunately I do not read Portuguese (If my guess is correct). But yet, it could be a memory issue as well. If your cBots consume too much memory, this could happen.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis,

Yes, you are correct!

This is the following error: A new guard page for the stack cannot be created.

That's what I thought in fact, a memory issue.

Thanks for your the support once again!

Regards