Cannot Start Application

Created at 11 Feb 2022, 03:42
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haohan51

Joined 12.01.2021

Cannot Start Application
11 Feb 2022, 03:42


Suddenyl today I cannot open my ctrader with both Ic markets and Pepperstone.Please see screen shot below:

I have not actively changed anything since yesterday, when it was working just fine. There has been a windows update however.

I have tried disabling my antivirus and VPN, did not help. I even tried a system restore - no help either.

Is this affecting anyone else?

 

On clicking "Details":

PLATFORM VERSION INFO
    Windows             : 10.0.19043.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.4270.0 built by: NET48REL1LAST_C
    clr.dll             : 4.8.4470.0 built by: NET48REL1LAST_C
    dfdll.dll             : 4.8.4270.0 built by: NET48REL1LAST_C
    dfshim.dll             : 10.0.19041.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : file:///C:/Users/d/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Raw%20Trading%20Ltd%20cTrader/Raw%20Trading%20Ltd%20cTrader.appref-ms%7C
                        Server        : nginx
    Deployment Provider url        : http://icmarketssc.ctrader.com/xTrader.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\d\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Raw Trading Ltd cTrader\Raw Trading Ltd cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Downloading http://icmarketssc.ctrader.com/cTrader AppFiles/4.1.17.50498/xTrader.exe.manifest did not succeed.
        + The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
        + The remote certificate is invalid according to the validation procedure.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [11/02/2022 01:41:38] : Activation of C:\Users\d\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Raw Trading Ltd cTrader\Raw Trading Ltd cTrader.appref-ms| has started.
    * [11/02/2022 01:41:38] : Performing necessary update check as specified by the deployment.
    * [11/02/2022 01:41:38] : Consuming new update.
    * [11/02/2022 01:41:38] : Installation of the application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [11/02/2022 01:41:38] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
        - Downloading http://icmarketssc.ctrader.com/cTrader AppFiles/4.1.17.50498/xTrader.exe.manifest did not succeed.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
            at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
            at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
            at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadApplicationManifest(AssemblyManifest deploymentManifest, String targetDir, Uri deploymentUri, IDownloadNotification notification, DownloadOptions options, Uri& appSourceUri, String& appManifestPath)
            at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
            at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Net.WebException
        - The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
        - Source: System
        - Stack trace:
            at System.Net.HttpWebRequest.GetResponse()
            at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
        --- Inner Exception ---
        System.Security.Authentication.AuthenticationException
        - The remote certificate is invalid according to the validation procedure.
        - Source: System
        - Stack trace:
            at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
            at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
            at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
            at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
            at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
            at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
            at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
            at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
            at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
            at System.Net.ConnectStream.WriteHeaders(Boolean async)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

 


@haohan51
Replies

PanagiotisCharalampous
11 Feb 2022, 09:56

Hi haohan51,

Can you please try the following?

  1. - Verify that your OS time is correct 
  2. - install all Windows Updates (especially the ones related to security)
  3. - Try a Clean Installation of cTrader

Let us know if the above help you resolve the problem

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 


@PanagiotisCharalampous

haohan51
11 Feb 2022, 20:31

RE:

PanagiotisCharalampous said:

Hi haohan51,

Can you please try the following?

  1. - Verify that your OS time is correct 
  2. - install all Windows Updates (especially the ones related to security)
  3. - Try a Clean Installation of cTrader

Let us know if the above help you resolve the problem

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

Hello thanks for your reply

The issue seemed to automatically resolve itself. I did note that there was a ctrader update that happened, perhaps this was the cause?


@haohan51