cTrader Connection Error from Azure VM

ctid3999979
19 Dec 2021, 12:15 ( Updated at: 19 Dec 2021, 13:15 )

RE:

ctid3999979 said:

Hi

I've spent the morning trying to create a VM in Azure to run cTrader (we use Azure at work so RDP to it is allowed through the firewall), however, even though I can get to the IC Markets website and the software download when running the installer, when I try to log in, I get a connection error. I can log in fine from my home computer. My Network Security Groups allow traffic out to the internet.

Has anyone tried to do this and point me in the right direction to get connectivity via Azure?

I've done substantial testing throughout yesterday and today.

I've created virtual environments in UK South, EU West and Japan East. All of them have failed to connect when trying to log in.

I performed a packet capture when attempting a login and got Connection Reset By Peer packets returned from the following IP addresses:

• 128.199.81.140
• 107.191.52.140
• 108.61.182.11
• 172.104.120.200
• 103.53.199.199
• 47.91.111.144
• 47.91.110.250
• 103.53.199.226
• 172.105.201.144
• 103.200.6.105

These IP address are registered to cTrader.com. This means that the servers are dropping my connection when attempting to log in.

I've also created a VM in Amazon Web Services and that worked without any problem at all.

Are Azure networks blocked from connecting to cTrader services?

PanagiotisCharalampous
20 Dec 2021, 08:49

Hi there,

Did you try contacting Azure support?

Best Regards,

Panagiotis 

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ctid3999979
20 Dec 2021, 15:06 ( Updated at: 20 Dec 2021, 15:14 )

RE:

PanagiotisCharalampous said:

Hi there,

Did you try contacting Azure support?

Best Regards,

Panagiotis 

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No because all other internet traffic works fine, it's just communication to your IP addresses which isn't working.

I thought it logical to contact you first as as everything else doesn't have a problem.

PanagiotisCharalampous
21 Dec 2021, 14:34

Hi again,

We investigated this issue and it seems to be some incompatibility between our servers and Windows Server 2022 used by Azure. We will fix it in an update soon.

Best Regards,

Panagiotis 

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ctid3999979
21 Dec 2021, 14:57

RE:

PanagiotisCharalampous said:

Hi again,

We investigated this issue and it seems to be some incompatibility between our servers and Windows Server 2022 used by Azure. We will fix it in an update soon.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Oh wonderful...It's the one thing I didn't try. I've just tried it with 2019 and can confirm that it's working in that version. Must be something specific with the Azure edition because it works fine on Server 2022 in AWS.

Thank you very much for your help.

BInvestCH
27 Aug 2024, 19:16 ( Updated at: 28 Aug 2024, 05:22 )

RE: cTrader Connection Error from Azure VM

Hi

3 years later and i have the same problem on my azure windows 2022 servers. Any ideas how to fix this? 

Thx

PanagiotisCharalampous said: 

Hi again,

We investigated this issue and it seems to be some incompatibility between our servers and Windows Server 2022 used by Azure. We will fix it in an update soon.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

BInvestCH
27 Aug 2024, 19:16 ( Updated at: 28 Aug 2024, 05:22 )

RE: cTrader Connection Error from Azure VM

Hi

3 years later and i have the same problem on my azure windows 2022 servers. Any ideas how to fix this? 

Thx

PanagiotisCharalampous said: 

Hi again,

We investigated this issue and it seems to be some incompatibility between our servers and Windows Server 2022 used by Azure. We will fix it in an update soon.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
29 Aug 2024, 05:41

RE: RE: cTrader Connection Error from Azure VM

BInvestCH said: 

Hi

3 years later and i have the same problem on my azure windows 2022 servers. Any ideas how to fix this? 

Thx

PanagiotisCharalampous said: 

Hi again,

We investigated this issue and it seems to be some incompatibility between our servers and Windows Server 2022 used by Azure. We will fix it in an update soon.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

 

Hi there,

We are not aware of any issues at the moment. Make sure that cTrader is not blocked by your firewall.

Best regards,

Panagiotis