connection error

Created at 25 Aug 2021, 13:33

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Joined 24.08.2021

connection error
25 Aug 2021, 13:33

I just set up a new account with IC markets and i'm unable to launch the cTrader desktop application; with error message "connection error; please check your internet or try again"

I'm able to log in fine to the web version and IC have advised everything looks fine from their end

Any ideas what's happening here / what's the fix?

@thomaslittler

Replies

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PanagiotisCharalampous
25 Aug 2021, 14:32

Hi thomaslittler,

Please send us some troubleshooting information. To do so, please click on the login form, press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box that will appear and press Submit.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

thomaslittler
25 Aug 2021, 15:53 ( Updated at: 21 Dec 2023, 09:22 )

hi,

i can't log the error report - see failure message attached

@thomaslittler

PanagiotisCharalampous
26 Aug 2021, 08:35

Hi thomaslittler,

Please check if there is something blocking your cTrader from connecting to the server e.g. a firewall or a proxy

Best Regards,

Panagiotis

Join us on Telegram and Facebook

@PanagiotisCharalampous

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